you ate my cat posted:I work for an ISP and field that question a lot. The answers people give to the inevitable "Why exactly do you think you need to change your IP?" are always amazing. You can't just tease us like that. Details!
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Jun 29, 2015 02:19
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Ticket came in last Saturday, and I'm working on it now. It's an old 2006 iMac (the MA199LL/A) that refuses to boot. Booting in startup manager shows the disk, but from there it hangs on the spinning gear-thing. Booting from DVD doesn't seem to work, and while I can get into singleuser mode, fsck -fy returns an error 0xe0030005 (UNDEFINED). Running fsck -fy returns slightly different errors and I remember reading somewhere that repeatedly running fsck -fy until you get an "all clear" can fix issues. Apart from Singleuser mode I can't boot at all. My knowledge of mac stuff is basically whatever I get from googling random error codes and symptoms. Anyone have any better ideas?
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Jun 29, 2015 19:25
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Hard drive was on my list of concerns but I wanted to see if I could boot to a DVD. I have an install DVD in there and holding C while starting up does nothing different. This made me think it was an issue beyond just the hard drive but now that I'm thinking about it it's most likely the hard drive. We have spare 1TB hard drives lying around. Guess this iMac's getting an upgrade! Dumb thought: Why is a dead hard drive preventing the Mac from booting from DVD?
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Jun 29, 2015 19:41
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Merijn posted:
Computers are machines, tools, extensions of the human form. We anthropomorphize them for fun but you can't treat them personally.
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Jun 30, 2015 15:57
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Watching that physically hurt. I'm not cut out for support I guess.|
2006 iMac status: Installed the new hard drive, but I still can't boot from the install DVD. I can get to the Startup Manager, but nothing is listed. Holding down C while booting up doesn't do anything different. Any ideas?
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Jul 1, 2015 16:49
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pr0digal posted:Create a bootable drive/USB key with either the latest version of OS X or whatever version was installed on the iMac and then boot from that. The iMac could have a bad DVD drive so booting from an external disk is your best bet. It's way faster than the install DVD and can be loaded up with troubleshooting programs. Bad DVD drive could explain the behavior beforehand. Is it possible to make a bootable drive using OS X Tiger from a Windows machine?
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Jul 1, 2015 17:07
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pr0digal posted:Based on some quick googling I came across a program called TransMac: http://www.acutesystems.com/scrtm.htm Thanks big time for the help!
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Jul 1, 2015 17:48
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Opening laptops is a loving pain. Sliced up my fingertips trying to pry open an HP. Does anyone know if there's such a thing as an external 5.25 inch floppy drive?
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Jul 2, 2015 18:37
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deimos posted:Which mentions: http://www.deviceside.com/fc5025.html This is exactly what I want! Thanks so much.
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Jul 2, 2015 23:11
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My boss once claimed that W3C sued someone over trying to add code to the HTML standard without their permission or something. This is really bothering me because the statement itself is obviously full of poo poo but I think there's some kind of bizarre half-truth in that statement somewhere that's getting twisted into an outright lie. Did W3C sue anyone over something like this?
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Jul 5, 2015 07:57
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nielsm posted:W3C publishes recommendations. You can't force anyone to follow a recommendation. W3C also isn't a business, they don't have commercial or political interests as an organization, rather they're formed by employees/volunteers from actual companies and organizations that have an interest in an interoperable and accessible https://www. See, that's what I thought. My boss unfortunately has a lot of cargo cult type knowledge where he's tried to figure stuff out on his own based on bits and pieces he's picked up and it's assembled into something that doesn't at all resemble reality. One time he insisted to me that there are eight governing bodies of the Internet. I asked him to name some, so he googles "governing bodies of the Internet," finds an NPR article in the results, points to it, and says "NPR, that's one."
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Jul 5, 2015 17:26
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Boss, just now: "I want you to find a helium balloon shaped like a computer. We're going to hang it up outside next to our sign to catch people's attention." He's convinced that there's a warehouse somewhere with a bunch of ATX tower-shaped helium balloons and I have no earthly idea where I'm going to find this.
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Jul 7, 2015 19:10
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Jul 7, 2015 19:17
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ConfusedUs posted:Been a while since I've seen one of these. Disgruntled employee or sheer incompetence?
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Jul 8, 2015 21:54
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ConfusedUs posted:Supposedly, it is on. But this same guy told me he had a 64 bit system initially. After all, why would it have so much RAM if it were only 32-bit? honestly at this point it just sounds like he doesn't want to be wrong
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Jul 9, 2015 00:01
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Slanderer posted:Which version of Server 2003? Apparently that makes a big difference: Maybe this bit of information led the guy to believe that Server 2003 32-bit supports 64 GB of RAM with PAE on, when in fact the version being used isn't enterprise and therefore doesn't support it.
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Jul 9, 2015 03:26
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ConfusedUs posted:Oh it is enterprise. But even if PAE is enabled, his system won't use more than 4gb. Isn't PAE meant to allow you to use more than 4gb? Like, that's the purpose. I don't know really anything about PAE, is it some sort of paging thing where the machine can only access 4 gigabytes of memory at a time?
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Jul 9, 2015 04:13
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Nintendo Kid posted:In practice PAE tends to allow the OS to map various programs' own memory spaces all over a much larger than 4 GB address space, but the programs are still usually bound by 32 bit limits. PAE's primary benefit is making it so that 32 bit machines don't have as much of their RAM address space eaten up by having to map in the video memory etc. So if, for example, exchange is running out RAM due to handling too many things, it's running out of its process address space and thus can't use more than 4 GB of the system's 48 GB of RAM at absolute best, in reality probably a lot less. Slanderer posted:The 4gb limit came from a 32 bit architecture limits the memory address space. Processors and chipsets that support PAE have additional address lines, which allows a memory space of 2^36 bytes instead of 2^32. If the OS kernel supports PAE, it will map multiple page tables to the physical memory. I don't believe this changes the limitation on the size of the virtual address space an individual process can use, though, so you either need to use tricks to get a process to use more memory, or just have multiple processes.
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Jul 9, 2015 06:14
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Long-time customer came in. Boss tells me that he wants "a tune-up, virus removal, and recovering some corrupted files..." Those three going together sets off red flags in my mind. So, after plugging it in and making sure the Ethernet isn't connected, I'm greeted with HELP_DECRYPT.jpg automatically opening up. Man has CryptoWall 3.0 and my boss is convinced we can decrypt AES-256.
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Jul 9, 2015 18:29
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Rhymenoserous posted:No backups huh? I am mounting a quixotic effort to sanitize the machine and recover what I can but I am making no promises and I expect to get almost nothing.
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Jul 9, 2015 19:09
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spankmeister posted:I think you'd experience the heat death of the universe before you could bruteforce an AES-256 encrypted file. bitcoin's backed by math and protected by physics
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Jul 9, 2015 19:20
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Sickening posted:How do you let another person put their hands on you like that without standing up for yourself? Totally bizarre. From what it sounds like it just happened really fast and larchesdanrew didn't have the time to process it until after the fact. loving gross though. Submit a sexual harassment complaint.
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Jul 9, 2015 19:40
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Javid posted:Just got gifted one of the printer/scanners that won't scan if the printer is out of ink. It's amazing how scummy these companies can be. Wonder if there's a way to trick the sensor into thinking there's ink to defeat that.
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Jul 13, 2015 06:38
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The Fool posted:Shark biologist.   I'm in the same boat, except the number of man-babies is 4 including myself and not only is the owner incredibly inappropriate, he's also shockingly incompetent. I'm not going to post specific stuff but our website (written in PHP for some reason! Most likely auto-generated by Dreamweaver) looks like something from late-90s Geocities.
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Jul 13, 2015 14:42
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Sirotan posted:The site now has 15 printers, for a staff of 20. That's 15 printers too many.
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Jul 14, 2015 15:34
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larchesdanrew posted:As I type this, he turned the soldering iron on to 700 degrees and then went outside to smoke. this is the kind of thing that inspires an OSHA safety bulletin video with the CG people getting blown up
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Jul 14, 2015 21:42
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good job leaving that number uncensored, I'm gonna call them and say my name's Anthony and I'm a ratfucker
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Jul 14, 2015 23:32
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larchesdanrew posted:Bad news: He wants to go through TigerDirect TigerDirect seems to be the outlet of choice for people who don't know what they're talking about, I just don't get it.
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Jul 15, 2015 16:29
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Trying to get a mac to do Disk Utility through Internet Recovery and it's taking loving forever. There's nothing wrong with the disk, it just wants to stall when formatting. Is there a way to format a drive for GPT and add an HFS partition in Windows?
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Jul 16, 2015 17:56
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kensei posted:One of our legacy companies has a similar name to an Australian ISP, and we just got an abuse complaint for them misdirected to us. I replied politely and told them who to contact. The classy response: The "you're BLOCKED!" part at the end is just amazing, so much impotent rage.  Any other details you can divulge?
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Jul 16, 2015 20:07
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Ursine Asylum posted:I didn't quite phrase it that bluntly, but the whole reason I went in with a "I've got an offer" line was explicitly because I didn't want to burn bridges. I didn't really expect that they would be able or willing to make a legitimate counter-offer (which was a bit of a gamble), but did want to let them know it wasn't anything personal (even though it kind of was). The gaming industry is a loving shambles and 40% average sounds about right honestly. Give up your dreams. 
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Jul 16, 2015 22:07
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Does anyone else blast this out of their computer when they return a broken Mac to a client?
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Jul 18, 2015 20:30
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Seal that thing in a bag, go down to the morgue, and ask to borrow their incinerator.
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Jul 19, 2015 06:04
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Lightning Jim posted:Probably a dead iDRAC aren't vampires undead?
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Jul 22, 2015 20:25
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Customer wants forensic data retrieval from a hard drive. We started work on it Monday. Desk got cleaned up Tuesday. Hard drive's been missing since. Customer calls today asking how it's going. 
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Jul 23, 2015 17:03
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Have you tried accessing shadow copies? I had a CryptoWall encounter last month and it turned out that the version I got was so awful that they neglected to delete the shadow copies. No promises but you might be in luck.
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Jul 24, 2015 13:25
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I gained like 15 pounds going from an overnight stock job to my current job, yeah. Hoping I can lose some of that when we renovate the workshop and switch to a workbench style where we stand most of the time.
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Jul 24, 2015 21:15
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anthonypants posted:Yeah, well, I wish my shop's advertisements were only as cheesy as that.
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Jul 28, 2015 02:22
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A whiny customer came in. When they dropped off their machine last week (an HP all-in-one that came with a wireless mouse and keyboard), I noticed something was odd: the 7 key was missing. The rubber contact and scissor-switch was still present, but the button itself was gone. In addition, the wireless mouse was hosed, the left mouse button working only intermittently. Figuring that this was just the way the machine was, I fixed the issues and called them in to pick it up. Suddenly the missing key is our fault and now we're irresponsible and they want a replacement. Not having the exact replacement in stock, I offer the closest thing: A like-new solar-powered wireless keyboard that retails for about $90. The only issues with it were some light scratches on the side. Old lady notices the scratches and goes berzerk, saying that we're trying to rip her off. I explain that it's the closest thing I have in stock right now and that I cannot do anything else. She states that she'll take it, but she won't be happy with it, and that she's upset that she needs to learn an entirely new configuration (read: the delete button is slightly smaller) to use her computer. She's going on about how we betrayed her trust and all this that and the other. gently caress olds.
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Jul 28, 2015 16:30
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The Fool posted:After having been burned by that exact situation before, we have a strict policy about noting damage when a computer is dropped on in our service center. The other thing that people bitch about and we have to be very careful about noting are laptop power adapters. Yeah, I'm writing up a separate disclaimer sheet that people will need to sign. I'm thinking that when we get a computer in, we inspect it first for these issues, then if we find any the customer will need to sign off acknowledging that they exist. It won't cost extra or anything (and if they want it repaired we can certainly do that too) but I'm really annoyed that this lady wants to bitch about recieving $110 in merchandise.
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Jul 28, 2015 16:55
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