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In four years, I'll be pretty okay if I'm still at my current employer. It's no Pod™, but the pay is good and the work is interesting enough. If one or the other changes, I'm sure I can bail to someplace better. Of course, my LinkedIn is up to date for the non-sketch headhunters to find and offer me $Enough to find someplace else more interesting. Oh, can we schedule some downtime for the thread tomorrow at 9AM? Our patching scans show we're missing some updates from 2004, and we'll fail audit if we don't get them installed post-haste.
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Jan 2, 2018 03:53
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Re: [SPAM] FW: RE: A Ticket Came In - Their network is a series of smoke signals created via dumpster fires. Mods plz do the needful and revert.
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Apr 9, 2018 18:35
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Server naming conventions mean I got to name a server SLTYWH0R once. Good times. That was $(Job-1), so damned if I can remember what the particular codes were.
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Aug 29, 2018 02:19
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larchesdanrew posted:PS: Bonus VERY IMPORTANT IT BUSINESS: You need to help that poor woman. You need to help that poor woman by having her send you those poems, so we can all see what exactly needs to be sent to a judge in poem form.
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Mar 11, 2019 21:56
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I had a coworker who couldn't put a single thought in a single line . And they would produce chains of messages like this. In this case it was good that they were actually in another state. If they'd been in an office, I'd have brought in a nerf gun with the intention of shooting them for every message they sent.
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May 26, 2019 23:57
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Ugh, just manage Teams like you're supposed to: With PowerShell.
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Jul 9, 2019 03:29
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🎶Print job roasting, on an open fire... Steve Jobs nipping at your cords🎵
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Jul 11, 2019 02:26
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D. Ebdrup posted:A ticket came in somewhere and has since been closed as solved: None of the mandatory data-leak prevention courses covered this!
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Jul 12, 2019 03:26
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The analogy I've always heard is "Computer Science is to IT administration as Astronomy is to telescope construction". Modern astronomers may know generals about how lenses and mirrors are ground and polished, but actually doing it is an entirely different skillset. That said, powashell4eva.
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Jul 12, 2019 18:42
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spankmeister posted:Sysadmin is more of a trade imo. I agree and disagree with that. I think administration can be standardized like accounting. Comparing it to a trade like plumbing would mean we figured out "don't poo poo in the same river you drink from" 40 years ago, and today we're dealing with how bad lead actually is and PEX pipes. spankmeister posted:They don't at all teach the necessary skills to be a sysadmin in the average college CS program. You learn how to program. You don't even learn how to program in a modern environment with things like CI/CD. Trying to learn COBOL in the mid 2000s was what turned me off to a comp sci degree. At best, it seems like most CS degrees are at least a decade behind what we currently recognize as good, productive ideas and methods.
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Jul 13, 2019 07:15
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Yea, I phrased that poorly. Some parts are somewhat standardized, like managing users and groups in AD, or dealing with peripheral failures. If anything, administration currently is like auto mechanics: There'll be some stuff most everyone should be able to handle, juniors/apprentices can deal with moderately basic stuff (like oil changes and tire rotations), but when you get something really weird ("I hear a knocking sound every 13 minutes, and my glovebox locks itself") needs a master who can view and understand the whole system. Computers are so new, though, we're still way to early to have standardized much.
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Jul 13, 2019 07:34
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A toothbrush, and the MSDS for toner to use as a dustpan.
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Jul 31, 2019 17:33
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And if they complain "You deleted all the groups at once, which directly contradicts our order that you do it manually!", write a loop that deletes a group, waits five seconds, repeat.
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Aug 6, 2019 22:54
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If the postmortem is publicly posted, the only problem I can imagine with sharing the link is we'll know where you work. Which, fair.
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Aug 26, 2019 15:43
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nexxai posted:
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Sep 17, 2019 20:41
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chin up everything sucks posted:Another one needed help uploading his home made gay porn to a yahoo group... this also needed screen sharing, but he had the folder with his videos in it set to auto-play thumbnails of the videos. That reminds me of a situation from years ago, when I did residential, in-home repair work. A guy called up because the popups on Gay.com weren't working, and this being 2007, the popups were chat/message windows. Went out, addressed the issue, moved on with life. He called back a few weeks later because of an issue that I diagnosed as a failing power supply. It was a desktop, and easy enough to replace, but I didn't have the a spare on-hand at the time, so I took it with me. Got the spare, asked my boss/dispatcher to schedule returning it the next day. He put it off, and eventually I was at the end of the day, driving over to the guy's house, and verified with my boss/dispatcher that I was good for a drop-off. Boss called to confirm, and called me back saying "Yeah, you're good for drop-off, but he sounded a little pissed. Heads up walking in there." I got there probably ten minutes later, and found that not only was my client there, he had a gentleman friend there. In the same room where the computer lived. With a blanket over his lap. In Florida. In August. I quickly hooked up the computer, collected payment, and left. I did not get a tip.
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Sep 24, 2019 04:21
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EoRaptor posted:Gpupdate /force has been our helpdesks go to first step for years. The other side of that is our group policies are so crazy it actually works a lot of the time to get things working again. I had to call the helpdesk because my VPN client was broken, and I was working from home that day. Running GPUpdate /Force was the first thing he tried when I got him remotely connected to my work laptop. Y'know, the one at home. The one I was calling about not be able to connect to the VPN.
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Oct 7, 2019 22:39
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Dirt Road Junglist posted:This sounds familiar. I wonder if we work for the same company. We don't any more. My position was off-shored at the beginning of summer. Dirt Road Junglist posted:They were running Windows Update at the end of every build. This was not on the runlist. When my colleague pointed out that this was not on the runlist, they said, "Oh, we asked the IT director, who used to work helpdesk many moons ago, and he said to run Windows Update every time." Why was this taking so long? Either new deployments should be relatively up-to-date, which means there's little for WU to actually do, or you have a local copy of WSUS/SCCM/PatchingToolOfChoice pushing patches from the local network, which should be somewhat fast. Either way, please don't put unpatched devices out there unless there's a very good reason for it.
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Oct 7, 2019 23:51
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Dirt Road Junglist posted:It was taking so long because they were mistakenly using an outdated image, plus their network is horrendous, and we don't use WSUS. All they had to do was leave the machine on the network long enough for PatchingToolOfChoice to shove the current baseline onto it. Which is what the runbook said to do. They were basically applying patches from WU at the same time as PatchingToolOfChoice. Gotcha. I haven't read the runbook either. In my defense, I don't have access to it 
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Oct 8, 2019 01:27
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Shut up Meg posted:I don't wish to cause aspersions on your abilities, but being able to invisibly break stuff is a core skill of IT support. One of the most important pieces of kit I carried back in my MSP days was what I called the "extended warranty validator". It was a nine-volt battery with loose leads I would drag across any exposed chip until the equipment in question mysteriously powered off. Salespeople are going to push an extended warranty on you. Make sure you get your money's worth for it.
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Oct 17, 2019 23:57
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Back in the '00s, I had both a crossover adapter and a passive loopback terminator in my tech bag. I must have used both of them at least twice, maybe even three times.
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Nov 9, 2019 04:05
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And the wind wasn't blowing too hard. And Pat didn't pick up the extension in the den. PAT, HANG UP THE PHONE. I'M TALKING TO A FRIEND. NO, YOU DON'T KNOW THEM. ETA: Unintentional lovely page snipe. I don't have to do too much with phones, but getting a working headset at my new place has been a struggle. Mostly because I don't want to go back and tell them the headset I'll use once a day isn't actually working. Wizard of the Deep fucked around with this message at 03:39 on Nov 16, 2019 |
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Nov 16, 2019 03:36
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Dirt Road Junglist posted:Use icacls to Deny all permissions to Everyone, Authenticated Users, Domain Users, and Users. That's amazing. It's beautiful. It may be the third dumbest thing I've heard this year. Honestly, I think I'd just declare those machines perma-hosed, and reimage them. You'll probably have weird failure and errors for months. So where can I submit my resume to replace at least one person that approved this?
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Nov 22, 2019 05:31
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Dirt Road Junglist posted:Third dumbest? Now I wanna hear numbers one and two. I didn't say they were technologically-related. I've just occasionally watched the news over the last six months. Seriously, how did this change happen? Why did someone not realize this was a terrible idea in a test environment? Why did nobody throw a flag on a change-control discussion? Why do security folks have the authority/power to make this change in the first place? The more I think about it, the more I hate literally every aspect of this trashfire.
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Nov 23, 2019 00:00
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I did suggest reimaging, but a VP told me, "absolutely not an option." Technically, we don't have the resources what with most of the competent support folks manning the Cloud Prom in SF this week, so he's not entirely wrong. I just wish he'd stop telling me no every time I suggest reimaging for poo poo that obviously would be easier to deal with by reimaging.
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dragonshardz posted:Plaintext-only would make SO many users mad. Yea, but is there a down-side?
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Dec 31, 2019 02:45
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I did residential tech support during that awkward 98/ME/XP transition. There were plenty of folks who had ME. Me wasn't great, but it struggled from the same thing that hit Vista and Win8: Microsoft was terribly lax in the minimum requirements. Give it enough CPU and RAM, and it was as good as you could expect from what was essentially a super-polished MS-DOS kernel-turd. That line absolutely needed to be replaced with a modern NT kernel, but knee-capping it with too little RAM and in-place upgrades hurt more than anything else.
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Jan 15, 2020 03:48
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I'm still sour on Google making Chrome the glitter of computer software (it gets everywhere and is impossible to clean out completely or manage competently) so I can't muster a single flying gently caress to give 
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Jan 22, 2020 21:08
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The bank I work for is only about 25% laptops, but we're a few days away from supporting 90%+ work from home, through Azure Windows Virtual Desktops and the HTML5 RDP client. It's smooth enough, and we can transition tellers from lobbies to phone/chat support. It's given us a nice reason to force everyone to MFA, too. I wouldn't be surprised if a one or two folks did need to take printers home, because they occasionally need to print and mail checks. That's Desktop Team's problem, though.
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Mar 14, 2020 04:47
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The colo I used to work for did offer a few half racks, and there was a row of two of third-racks in there as well. The only shared rack I can recall is the employee-only/lab rack. Sure, someone could have poked a pen in through the grates, but every aisle had video monitoring and three layers of badge/biometrics to get through. The suspect list would have been in the low single digits.
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Jul 15, 2020 19:00
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DelphiAegis posted:Is that really a commentary on how slow/bad IT systems are, or a commentary on how terrible the institution of marriage is? Yes.
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Jul 16, 2020 15:00
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Congrats, Larches. You've found your pod. Email chat: Due to 1) being late to the web and 2) a rigid understanding of professional naming requirements, I had a corporate email that was 30+ characters. I had the shortest email in the company. I checked.
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Jul 17, 2020 00:54
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Kurieg posted:Can she make a wreath out of his lingering presence for Christmas? As long as it's themed around the Ghost of Christmas Future. Really, Halloween is probably more appropriate.
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Jul 17, 2020 14:35
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I've spent the few months pushing back and asking "Why are we logging and alerting on this? Will this produce anything actionable?" and the answer has always been "Well, we can log it, so of course we should. And you never know when you're going to need to do something about... something." Alarm fatigue is a real thing, but the bosses who don't have to actually do anything about it refuse to realize it.
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Jul 26, 2020 02:05
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Proteus Jones posted:Jesus, how many layers of management do you have? I "joked" at $job-1 that my father, as a civilian employee attached to the US Armed Forces, had less management steps between himself and the President of the United States than I did to our CEO.
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Jul 28, 2020 04:52
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Methanar posted:fewer steps. fewer is for countable nouns. you have fewer steps. Counterpoint: Management is an uncountable, cancerous mass, describable only in non-euclidean terms. "Steps" is what our poor, mortal melons can handle.
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Jul 28, 2020 05:03
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Spudgers are pretty sweet. I'm a big fan of iFixit gear in general, and their spudgers are cheap enough to add a few extras to any order you're already making, but there's probably plenty of no-name knock-offs on Amazon/eBay/AliExpress.
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Sep 8, 2020 03:10
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Entropic posted:Man I sure do love it when a SIP phoneline cutover gets pushed to 3:00pm on a Friday before a long weekend with an hour to test beforehand. It's a real shame something* came up and you have to push this to Tuesday/Wednesday. *common sense.
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Oct 8, 2020 23:40
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DelphiAegis posted:If and when company can visit again I might genuinely look into this. On a scale of 1-10 how absurdly difficult is this to set up? To clarify what others have said, you don't have to change anything in your wireless infrastructure at all. The only thing you're doing is basically encoding "SSID: XXXX, PASSWORD: XXXX" in a way phones understand. Phones will read the QR code, look for the SSID, and try to connect with the password.
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Dec 16, 2020 06:30
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Winston Churchill posted:
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Mar 2, 2021 01:58
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dragonshardz posted:How would that stop a 0-day that makes the server think it's being contacted by itself? If it's in the context of Azure App Proxy, you have to auth to Azure AD before any outside signal gets to the server. No AAD auth, no packets to the server at all.
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Mar 13, 2021 02:13
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