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Lum posted:That word has a rather different meaning to the US people reading this.
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Dec 6, 2013 20:50
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demonachizer posted:I love poo poo like that. Servers getting walled in to the back of a closet, random equipment in a room that is bricked over, poo poo like that. The Server of Amontillado?
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Dec 6, 2013 20:52
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Loose Ifer, any more word on what came of Mr. Insulting Suit?
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Dec 6, 2013 21:41
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MJP posted:Loose Ifer, any more word on what came of Mr. Insulting Suit? Met with the HR rep and she said everything should be alright. I did the right thing, and i guess this manager has this stuff happen quite often because they are super rude to everyone. No writeup, which is good, cause that'd be number 3 this year. On a more sad note i get to work all weekend installing trend antivirus because our script doesn't work with the new version and they 'don't have the resources' to write a new one.
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Dec 6, 2013 23:08
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Loose Ifer posted:On a more sad note i get to work all weekend installing trend antivirus because our script doesn't work with the new version and they 'don't have the resources' to write a new one. gently caress working a weekend to install AV. gently caress that hard. Just go desk to desk on Monday/Tuesday/Wednesday and interrupt people for 15 minutes as you run their installer. I'm serious. Don't work a weekend for this.
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Dec 6, 2013 23:33
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Loose Ifer posted:Met with the HR rep and she said everything should be alright. I did the right thing, and i guess this manager has this stuff happen quite often because they are super rude to everyone. If you are running worry free business, you should be able to push out the installer by GPO and the installer for it is a silent one.
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Dec 6, 2013 23:44
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Heh. So it turns out their HQ it was not exactly wrong about their being another DHCP server. There was. The linux box running their eDir had DHCP running that they claimed had been removed already. It hadn't. Edit: ↓ ↓ ↓ Yeah I was thinking this client would suck until I looked at my billable hours for the week. Sterling_Archer fucked around with this message at 00:42 on Dec 7, 2013 |
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Dec 7, 2013 00:16
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Sterling_Archer posted:Heh. So it turns out their HQ it was not exactly wrong about their being another DHCP server. There was. The linux box running their eDir had DHCP running that they claimed had been removed already. It hadn't. Im thinking this client will be a never ending
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Dec 7, 2013 00:26
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wa27 posted:An email from the CEO came in. Just hook it up to a DVD player and have Office Space on repeat 24/7.
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Dec 7, 2013 01:10
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Zamboni Apocalypse posted:The Server of Amontillado? It is the spinning of its hideous fans! Also, someone apparently printed out lots and lots of porn and wallpapered the inside of a bathroom stall with it. Also also, a couple of us got bored and are working on a procedure definition for applying hugs to users, including SLAs for response and resolution and whether the procedure is considered "sensitive" (that is, whether the user can request specific techs to perform the service). Best quote so far: "See subprocedures PAT-ON-BACK and "THERE-THERE." "
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Dec 7, 2013 01:16
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A ticket came into the help desk that a district office's avaya phones had been down for 2 days. They kept trying to call random network guys and were pissed that no one was picking up. Telling them it took them 2 days to figure out the proper procedure to report the issue was great.
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Dec 7, 2013 01:39
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Loose Ifer posted:On a more sad note i get to work all weekend installing trend antivirus because our script doesn't work with the new version and they 'don't have the resources' to write a new one. I'm so sorry that you must waste your time installing a completely worthless AV. If it's any consolation Trend is slightly better than McAfee.
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Dec 7, 2013 01:57
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Galler posted:I'm so sorry that you must waste your time installing a completely worthless AV. If it's any consolation Trend is slightly better than McAfee. At least trend micro is less likely to flag either system files or its own files as infected and delete or quarantine them.
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Dec 7, 2013 02:56
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A ticket came in (at 4:56PM):quote:*Newguy* & *worthlessdirector* Yesterday at noon, new guy emails me asking if there are any systems that he can replace it with. I tell him that I set up an Optiplex 980 for her some time ago, but that she said she was too busy at the time. I then told her to let me know when it would be convenient for me to swap it out for her. Never heard back from her. I then told him that it was sitting on my shelf with all of her programs already installed and that it should probably just be hooked up and have updates installed then it could be delivered. Unsurprisingly, it's still sitting on the shelf and he's out Monday, so now my co-worker is going to have to take care of it (I'm swamped with a ton of other poo poo). ^^ We use McAfee at work and it's loving terrible. It tends to block legit installs quite often, yet allows infections. I've ended up having to scan systems with Windows Defender Offline in order to disinfect them.
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Dec 7, 2013 03:57
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Inspector_666 posted:It was actually a patch for EVE that deleted boot.ini, not uninstalling it. To go into more detail on this, within the game directory, it literally had a file called boot.ini that it used as part of the application start up. Because nothing could ever go wrong with naming your important game files after important system files. Surely not a dev putting C:\boot.ini in your installer and not %applicationroot%\boot.ini, that would never happen... Also the primary game executable was literally called exefile.exe
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Dec 7, 2013 05:52
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sfwarlock posted:It is the spinning of its hideous fans! code:
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Dec 7, 2013 06:05
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NZAmoeba posted:To go into more detail on this, within the game directory, it literally had a file called boot.ini that it used as part of the application start up. Because nothing could ever go wrong with naming your important game files after important system files. Surely not a dev putting C:\boot.ini in your installer and not %applicationroot%\boot.ini, that would never happen... It wasn't even a C:\boot.ini issue, it was that they didn't use an absolute path, so anybody who installed the game in their root got hosed. Or something along those lines. It didn't hit every EVE player, so they certainly weren't using an absolute C: path.
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Dec 7, 2013 06:06
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Inspector_666 posted:It wasn't even a C:\boot.ini issue, it was that they didn't use an absolute path, so anybody who installed the game in their root got hosed. Or something along those lines. It didn't hit every EVE player, so they certainly weren't using an absolute C: path.
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Dec 7, 2013 06:13
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Zamboni Apocalypse posted:The Server of Amontillado? This has been known to happen with Novell 3 and 4 servers. Years of uptime without anyone ever touching it. As for putting rotating Netflix screenshows or PBS on a conference room screen... out an Apple TV in. Don't play from the actual Apple TV, use a spare, relatively recent Mac with an automated video playlist mirroring its screen to the AppleTV. It ain't perfect, it takes work and money, but it can happen. if you can manage the Applescript to get a browser to load specific URLs in fullscreen.
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Dec 7, 2013 06:29
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Inspector_666 posted:It wasn't even a C:\boot.ini issue, it was that they didn't use an absolute path, so anybody who installed the game in their root got hosed. Or something along those lines. It didn't hit every EVE player, so they certainly weren't using an absolute C: path. It hit every Eve player that had his game installed anywhere on the C: drive and ran Windows XP (Windows Vista doesn't allow even administrators to overwrite system files, only the TrustedInstaller account is allowed to do that)
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Dec 7, 2013 12:03
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Loose Ifer posted:On a more sad note i get to work all weekend installing trend antivirus because our script doesn't work with the new version and they 'don't have the resources' to write a new one. Use PDQ Deploy.
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Dec 7, 2013 13:57
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Was reading through the previous thread and remembered an OS upgrade problem I had a couple weeks back. One of our clients is a small local clinic/medical group, and they use Zetafax for a lot of their documenting and transferring into their clinic apps. One of the doctors, in his infinite wisdom, decided to go ahead and upgrade the tablet he was using to Windows 8 without asking or telling anyone, and suddenly had problems with Zetafax. After I did some research, I found Win8 isn't compatible with their version of Zetafax, so in order to be compatible and "future-proof", I get with my teammate and one of our sales people, and we get a quote over for upgrading Zetafax. They approve, we schedule a time to go on site, because it'll most likely be an all day thing with upgrading the server side first, then getting all the user machines updated. Additionally, they've got a list of usernames for Zetafax, but aren't sure what people are using which usernames, since a few people have left the clinic and others just randomly swap names when one doesn't work.  So, I get out on site, and immediately go to the server room to get the server upgrade done - it goes smoothly, everything is licensed, all good to go. I go back out to find users that need upgrading, and start the tedious process of getting the client update done and finding the user IDs that people are using so I can update our list. I get all that done, everyone is good, the list is mostly complete outside 2 or 3 people who are out of the office, and I can call back later to get those done remotely. I meet with the doctor who upgraded to Win8, his client is working fine...but he explains that he usually doesn't work with Zetafax locally, he's got a session to the term server where he runs Zetafax. A term server that has Server 2003 R2 and was compatible with their old version of Zetafax. All their other machines are Win7 and were fine with the old version of Zetafax too. We basically spent all that time doing an upgrade to be compatible with Win8, and found out the doofus who upgraded wasn't even using his Win8 machine to connect to Zetafax, he was using Zetafax through a remote session and it worked perfectly fine. 
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Dec 7, 2013 20:26
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Ozz81 posted:I meet with the doctor who upgraded to Win8, his client is working fine...but he explains that he usually doesn't work with Zetafax locally, he's got a session to the term server where he runs Zetafax. A term server that has Server 2003 R2 and was compatible with their old version of Zetafax. All their other machines are Win7 and were fine with the old version of Zetafax too. We basically spent all that time doing an upgrade to be compatible with Win8, and found out the doofus who upgraded wasn't even using his Win8 machine to connect to Zetafax, he was using Zetafax through a remote session and it worked perfectly fine. Well just think, it could have been worse if the new version of Zetafax didn't support Server 2003.
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Dec 7, 2013 23:28
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You didn't waste your time. You "prepared your organization's infrastructure for upcoming expansion and upgrades."
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Dec 8, 2013 01:45
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Lum posted:That word has a rather different meaning to the US people reading this. Ah. Of course. Oops. (Homeless people)
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Dec 8, 2013 20:16
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Daveh posted:Wires Is that a 30cm cable between two active devices I see?
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Dec 9, 2013 03:01
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Sirotan posted:Use PDQ Deploy. I'm not sure what that is. But we can't use anything that isn't approved by our security team because PCI. I can't even tell you how many times i ask for approval on stuff and just get an email back saying 'Denied, PCI'. Anybody else have to be PCI compliant. Has to do with credit card info etc. Also, to whomever said use a GPO to run the silent install. The machines i'm hitting have already had this run to them, but if the computer is installing windows updates at the same time this runs, it breaks the Trend install. So i have to run this crazy script to uninstall all the reg keys and file folders, and then run it manually. Hey at least it's Monday! *edit - I'm sure there's easier ways to do this stuff. But i really have no time inbetween our 50 case backlog and all the servers i maintain to learn anything. Just flying around by the seat of my pants. I've been asking for a SP site to start a KB for our team, but that keeps getting denied too.
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Dec 9, 2013 18:39
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Loose Ifer posted:I'm not sure what that is. But we can't use anything that isn't approved by our security team because PCI. I can't even tell you how many times i ask for approval on stuff and just get an email back saying 'Denied, PCI'. In this case, you would tell your auditor "We deployed XXXXXXXX application with PDQ Deploy which typically deals with credit card information, but we created the installer to only store the installation key, and no credit card details are stored in the package. On top of that, we've set the installation options to never store any details, ensuring that PCI compliance is maintained, rather than potentially being in non-compliance by a manual install that selects the wrong options."
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Dec 9, 2013 19:04
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Hit reply, saw that nexxai had already covered it. It's a catch-all excuse for "we can't be hosed to look into this, you're a helpdesk guy, go install some software!"
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Dec 9, 2013 19:05
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Caged posted:Hit reply, saw that nexxai had already covered it. It's a catch-all excuse for "we can't be hosed to look into this, you're a helpdesk guy, go install some software!" You are both exactly right. Just asked if we could look into PDQ deploy. 'We'll have SCCM/SCSM/Orchestrator up within the next year, don't worry about deployments software, that's not your job' 
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Dec 9, 2013 19:09
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Unfortunately there's a large number of people who see you spending a couple of hours doing some research into how to automate a part of your job to get quicker and more repeatable results as slacking off. These are the same people who think all IT people do is click stuff and anyone can do it, it's not real work like that guy over there building a wall.
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Dec 9, 2013 19:11
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nexxai posted:That is the laziest, un-true "denial" that I've ever heard. Just because a particular application hasn't been certified "PCI compliant" doesn't mean that it can't work in a PCI environment. You just need to be able to show an auditor that you've taken the necessary steps to mitigate any potential non-compliant functions. Denied, PCI
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Dec 9, 2013 19:13
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Caged posted:Unfortunately there's a large number of people who see you spending a couple of hours doing some research into how to automate a part of your job to get quicker and more repeatable results as slacking off. These are the same people who think all IT people do is click stuff and anyone can do it, it's not real work like that guy over there building a wall. Until i show up at their desk and then I'm the IT savior.
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Dec 9, 2013 19:15
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Caged posted:Unfortunately there's a large number of people who see you spending a couple of hours doing some research into how to automate a part of your job to get quicker and more repeatable results as slacking off. These are the same people who think all IT people do is click stuff and anyone can do it, it's not real work like that guy over there building a wall. My coworker is like this, but instead of making things easier or at least letting me do it, he avoids any work or bounces it to me. When I finally automate something he cant believe how I made thingthattakeshimhours into a nonissue. Then he immediately finds some new work not to do.
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Dec 9, 2013 19:18
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Loose Ifer posted:'We'll have SCCM/SCSM/Orchestrator up within the next year, don't worry about deployments software, that's not your job' At which point someone will realize that MS's Endpoint Protection is bundled with SCCM and make the decision to switch from Trend anyway. SCCM 2012's relatively easy to stand up, wtf they dragging their feet about?
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Dec 9, 2013 20:15
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afflictionwisp posted:At which point someone will realize that MS's Endpoint Protection is bundled with SCCM and make the decision to switch from Trend anyway. "PCI"
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Dec 9, 2013 20:19
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afflictionwisp posted:At which point someone will realize that MS's Endpoint Protection is bundled with SCCM and make the decision to switch from Trend anyway. External team has all their servers tied up in the 2008r2 to 2012 migration, so we have no hardware to install it on until they finish. Looked up the project deadline, 'TBA'
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Dec 9, 2013 20:24
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Loose Ifer posted:External team has all their servers tied up in the 2008r2 to 2012 migration, so we have no hardware to install it on until they finish. TBA and it's brother TBD are my favorite acronyms for letting a PM to go gently caress himself when he comes to me whinging about how he needs a server nowNowNOW when his project has no due date. It will never be a critical severity for me to get your severs up for a project that has no timeline or no deadline. Making a gantt chart takes maybe an hour to create a timeline that captures the broad strokes of any project. Do it and then we'll talk about your critical issue.
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Dec 9, 2013 20:37
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Loose Ifer posted:the 2008r2 to 2012 migration And yet you have no software deployment platform? I question your employer's priorities.
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Dec 9, 2013 20:41
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Our 2008r2 to 2012 migration is "whenever we need to replace that thing spin it up with 2012 (now r2)"
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Dec 9, 2013 20:44
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