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You should have let us know you were coming; I'm sure plenty of NorCal goons would happily buy you a round for your
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# ? Aug 4, 2014 21:48 |
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# ? May 15, 2024 23:42 |
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Inspector_666 posted:I saw my first one of these in the wild the other day. I don't understand the reasoning for it, especially since this guy hit the caps lock key, then held his hand over it, then hit it again, so it's not like he just can't handle typing with his other hand. I'm sure most of our office does this, it's freakin' weird man. I kind of want to bring them enlightenment by telling them of the Shift key, but I could spend days giving everyone nuggets like; you can just use save as PDF in word, you don't have to rely on external conversion software. As for tickets; CRM Problems Friday 5:00pm "Hey all of my tasks are messed up and missing so I have no leads to go on, fix this now please. PS I'm going home now" 5:30pm > Go home for weekend Today 10:00am > Showing new employee ropes of the business 10:03am > "WHY AREN'T MY TASKS FIXED MY LIST IS EMPTY I CAN'T WORK LIKE THIS I'M GOING STRAIGHT TO THE DIRECTORS" Mobile Phone Problems "I've gotten your replacement phone, since we don't know your exchange password I'll have to reset it and send you the instructions until it gets to you" "So what happened to the Samsung I wanted?" "I was told to get you an iPhone, so you're getting an 4S" "Oh so you've given me a downgrade too huh? Nice one mate" Holy poo poo why are salespeople such big loving babies about everything, some Monday this turned out to be...
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# ? Aug 4, 2014 21:57 |
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JohnnyCanuck posted:One of our dudes uses Capslock instead of shift to type individual capital letters. It drives me nuts to watch him type. Most of my Chinese users do that. It looks, to me, very uncomfortable and slows down typing but to each their own.
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# ? Aug 4, 2014 21:59 |
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larchesdanrew posted:A job offer came in! Another job offer came in. Two in the same day after over a year of waiting? I was just tasked with moving everyone in sales clockwise one office. Like, literally just moving every piece of furniture and equipment over one office for eighteen offices. Maybe all these offers is a sign.
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# ? Aug 4, 2014 22:07 |
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Thanks Ants posted:That'll be one of these I know what a DUKW is, just trying to make a joke about those wacky Northern Californians. I walked a mile or so up Market street. Such a weird mix of grubby and chic, sort of like Taxi Driver crossed with Rodeo Blvd. I was going to take a picture of the blue movie theater but didn't want to get coshed over the head.
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# ? Aug 4, 2014 22:10 |
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Dick Trauma posted:I know what a DUKW is, just trying to make a joke about those wacky Northern Californians. Seem to be quite a few of the DUKW's running around - not bad for a 70 year old truck/boat hybrid.
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# ? Aug 4, 2014 23:26 |
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Dick Trauma posted:I know what a DUKW is, just trying to make a joke about those wacky Northern Californians. Aw man. Where to where along Market? (I was there this morning near Montgomery)
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# ? Aug 4, 2014 23:35 |
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Daylen Drazzi posted:Seem to be quite a few of the DUKW's running around - not bad for a 70 year old truck/boat hybrid. Death traps http://www.bbc.co.uk/news/uk-england-merseyside-22922039 quote:"It only took about four minutes to go down. The police, ambulance and air ambulance services arrived on the scene quickly and I think they got everybody off OK."
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# ? Aug 4, 2014 23:52 |
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sfwarlock posted:Aw man. Where to where along Market? (I was there this morning near Montgomery) I started around Gough and went all the way to the ferry building.
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# ? Aug 4, 2014 23:53 |
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Seem to be more of mild injury and thorough soaking traps.
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# ? Aug 4, 2014 23:58 |
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A corporate escalation came in. Some random customer is upset that her internet service went out at 1:30AM, setting off her burglar alarm. Don't let it happen again. ...except the execs complaining are the same people who put together the rule that all maintenance that will cause a service disruption will occur between 1AM and 6AM to minimize customer impact. This customer went offline due to fiber relocation mandated by the DoT. So I guess they want us to not comply with government agencies. Or maybe we could intentionally take our customers offline during normal business hours, I'm sure that'll go over real well with them. Not to mention that in our ToS, we explicitly don't support or guarantee the functionality of burglar alarms, Life Alerts, poo poo like that where you expect 100% uptime.
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# ? Aug 5, 2014 00:04 |
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Renegret posted:A corporate escalation came in.
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# ? Aug 5, 2014 00:11 |
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KoRMaK posted:I've been having to do this lately, quoting our procedures and bumping it back to whoever. Somone who should be nearly omnipotent about the things they are contradicting. It got a ticket. I have no idea what to do with the ticket. At this moment in time it's sitting in my queue, I'll probably close it out in a few days as No Fault Found. There's literally nothing that can be done with it. "Customer is upset her alarm went off"...okay? Good for you? What do you expect me to do about it? But the execs wanted a ticket and so a ticket they received! e: part of my job is to humor the execs as they freak out about the current FOTM, then clean up the pieces when the panic dies down. Renegret fucked around with this message at 00:16 on Aug 5, 2014 |
# ? Aug 5, 2014 00:13 |
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Our support guys have to deal with tickets like that all the time, people too cheap to get a leased line put in will submit stuff like, "internet is slow". Yes, it is. Unfortunately they have to leave the ticket open for a couple days, pretend to run some tests, close it out and send a sales lead over to the leased line people. At which point the customer will balk at the cost and insist their DSL is fine.
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# ? Aug 5, 2014 00:19 |
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That reminds me of a ticket I was getting nagged for an update this morning for. It basically amounted to "Customer is unhappy with their network route, customer doesn't want to be routed through our leased AT&T lines. Speeds are fine, they just don't want to go through AT&T" Too loving bad. Get hosed. I have no idea why the network guys don't say "too bad" and close the ticket. I'll be more than happy to do it for them.
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# ? Aug 5, 2014 00:25 |
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anthonypants posted:Dunno what manufacturer you go with, but this is a configurable option in the BIOS for Dell laptops.
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# ? Aug 5, 2014 00:27 |
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Thanks Ants posted:Our support guys have to deal with tickets like that all the time, people too cheap to get a leased line put in will submit stuff like, "internet is slow". I see this all the time "Why is your service slow?" "You're on a shared server, so other clients could be using it as well. If you want it faster we do offer dedicated servers" "What times of day is the service under less load? We'll just run then"
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# ? Aug 5, 2014 00:34 |
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Nintendo Kid posted:Seem to be more of mild injury and thorough soaking traps. There was one in Philly a while back where a couple people died when it got squished by a river barge, but that was more because the barge tugboat driver was yapping on his cell phone and ignoring all of the radio messages from the captain of the disabled Duck-thing begging him to change course.
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# ? Aug 5, 2014 02:06 |
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Nintendo Kid posted:Seem to be more of mild injury and thorough soaking traps. Killed a couple of nuns here in Ottawa 12 years ago, man. Nuns.
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# ? Aug 5, 2014 02:47 |
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Remember when I told you guys I'd be doing a colleague a favour and doing helpdesk for a bank for a month? Never, ever, ever more. gently caress this poo poo. Yeah, it's definitely a coincidence the former guy took some time off while these are happening: - Infrastructure change. And I mean everything. ISPs, VPNs, the works. At least one thing's been broken for the last week, and it's a pain in the rear end. EVERYTHING is submitted as priority 1. - Phone chage. Hurray, new phones for all 140 workers! Guess who gets to tell everyone how to work with Windows Phone, and explain them that you can't attach PDFs, only the main contacts from exchange sync, and the OS is confusing all around? - Migration from Office 2007 to 2013+365. This hasn't actually generated a lot of tickets, but it hasn't been deployed company wide yet. - VoIP solution change. This hasn't actually happened yet, but every IP phone is going to change this month. And did I mention the ticketing solution (SCSM) was implemented... On friday? Everyone's ticket-happy now! And of course, since it's a bank, there's always the prima donna that's friends with the bank president and wants full integration between her 500 inch Mac, her iPad, her macbook and the bank infrastructure. This might very well be the worst month I've had yet. Granted, I haven't worked for long, but if I can handle this, I'll handle anything! (yeah, right).
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# ? Aug 5, 2014 08:55 |
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Question for the masses: I have a whole bunch of accounts that are locking out, and I've been tasked on looking into them. I'm using the available Account Lockout tools from Microsoft, however I face a problem where a lot of the lockouts are happening outside of my support hours. The tools run fine, but are useless to me for a lot of users due to this timing problem. I'm looking for a tool that i can use to check the domain controllers for lockouts, then if it detects a domain controller that shows a bad password count within a determined period of time, say, 1/2hr, it will scan the domain controller's logs for the lockout information? Before someone asks "Why can't anyone else do it at that time?", our support desk is the only one that can really investigate these issues due to permissions and bureaucracy, and we've got limited support hours.
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# ? Aug 5, 2014 12:23 |
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Are you running SCOM? We're running a report that dumps all the Event ID 4740s into our mailbox so we can quickly check the source of the lockouts (okay okay, we can determine if it's internal or external). Most of the time we just blame ActiveSync devices.
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# ? Aug 5, 2014 12:31 |
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I would assume so (as a Global 500 company) however I would like to bet that access to SCOM is restricted because ~security~ I'm only a Level 2 analyst so having to go through those loopholes to get access would be a pain in the rear end (and shot down faster than ducks during hunting season.
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# ? Aug 5, 2014 12:36 |
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Migishu posted:Question for the masses: Sorry, but shouldn't the focus be on why these account lockouts are occurring in the first place? Then you wouldn't need to worry about what time they happen, as you can fix the root problem?
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# ? Aug 5, 2014 12:42 |
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Dravs posted:Sorry, but shouldn't the focus be on why these account lockouts are occurring in the first place? Then you wouldn't need to worry about what time they happen, as you can fix the root problem? Why could be many things. Could be a 3rd party program, could be a Mac (as we don't officially support them on the domain), could be mis-mapped shared areas. Why is useless without where coming first. Is it locking out from a computer? A smartphone? A server? Once we determine where, we can figure out why. Unless I'm doing this some sort of weird way that makes no sense to you, usually we scour the DC logs to tell us which device the clients account locked out first, then we look on that device to find which program.
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# ? Aug 5, 2014 12:51 |
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JohnnyCanuck posted:One of our dudes uses Capslock instead of shift to type individual capital letters. It drives me nuts to watch him type. I would say at least 20% of my user base does this. They're the sort of people who frequently say things like "I'm bad with computers" or "I just don't understand technology." My favorite is the guy who has to tell us at every possibility that he "doesn't even have a computer at home." He says it in the same tone of voice and with the same smug expression as someone might say "I don't read books."
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# ? Aug 5, 2014 14:37 |
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... from the building supervisor, a normally sweet old lady. "These loving idiots managed to screw up the clearly labeled projector wiring in the conference room. Can you come help me fix it?" She proceeded to complain about how dumb the office staff can be while I unfucked the projector. Im so happy someone else finally acknowledged it.
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# ? Aug 5, 2014 14:43 |
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I'm cleaning up a PC this lady brought in after falling hard for the "phone call from Microsoft" scam. They got all her banking details and then locked her out with SysKey encryption. I just noticed there's still a text file on the desktop from the "support" session. Seems legit. SEKCobra posted:A PC with numlock off by default is a sign of lovely IT. I once had to turn it off on a bunch of machines because they were using tiny wireless keyboards with the numpad splashed across the right half of the letter keys. It became an issue when the login password was changed from something that you could type on just the left hand to something that spanned both sides and suddenly no one could login.
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# ? Aug 5, 2014 16:25 |
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Migishu posted:Question for the masses: Check out NetWrix account lockout manager. It's free and does exactly what you want. Added bonus of being able to remotely unlock the account if you so wish.
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# ? Aug 5, 2014 16:31 |
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orange sky posted:Remember when I told you guys I'd be doing a colleague a favour and doing helpdesk for a bank for a month? Never, ever, ever more. gently caress this poo poo. Yeah, it's definitely a coincidence the former guy took some time off while these are happening: Are you a consultant who gets paid money to implement solutions? Get them a meraki for the iPad management, Mavericks works pretty well joined to a domain all things considered.
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# ? Aug 5, 2014 16:38 |
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I got my first ever "do the needful" email
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# ? Aug 5, 2014 17:18 |
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"Enjoy the personal computing" is a thread title if I ever heard one.
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# ? Aug 5, 2014 17:31 |
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Lamar Smith R-TX posted:Huge disaster. This is so objectively terrible. Why are the most "professional" people at that strata of management so completely devoid of a clue when it comes to class, professionalism, design or style?
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# ? Aug 5, 2014 17:38 |
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Z, stop forwarding me emails that I already have. I'm always in the to section of the emails I get from you, that means I also got it! D, stop printing out every email sent to both of us and giving the copy to me. I will just throw it out. We can talk about it without a printed out copy as our desks are five feet apart. I believe in you! E: D also stop mapping users their network drive on the old server that's not there anymore. They just need the new one. Hoshi fucked around with this message at 18:07 on Aug 5, 2014 |
# ? Aug 5, 2014 18:03 |
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Migishu posted:Question for the masses: We have multiple domains and people leave themselves remotely logged in to poo poo all the time. I use the below to email myself when a lockout event occurs, and from what machine. So it's not 100% the solution you need but it's something. Save it as a batch file and have it run on Windows Event ID 4740 in Server 2008/2012 or 644 I think in 2003. code:
Like so: Antioch fucked around with this message at 18:15 on Aug 5, 2014 |
# ? Aug 5, 2014 18:13 |
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Special snowflake user wants a desktop printer because she used to have one (lovely old HP that she put in her office without telling IT) even though her new office is right next to the MFP. Request gets denied by her Production Manager. Special snowflake gets all uppity because she had an "agreement" with IT (haha no) that she would get a printer and the other directors have one bluh bluh bluh The only other person in her department that has a printer is the Exec VP...because it's the Exec VP. Now she's asking her PM if she can just bring one in or steal another printer from someone who splits time between here and LA. This person is already in hot water for various other reasons so this is going to be good. Or she'll throw such a hissy fit that she'll get her way and I'll have another personal printer in the office.
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# ? Aug 5, 2014 18:41 |
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pr0digal posted:Special snowflake user wants a desktop printer because she used to have one (lovely old HP that she put in her office without telling IT) even though her new office is right next to the MFP. Just start documenting all the wasted time servicing her personal printer and a few months later bring it up to management with a nice pie chart on how much "money" she is costing the company.
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# ? Aug 5, 2014 18:43 |
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m.hache posted:Just start documenting all the wasted time servicing her personal printer and a few months later bring it up to management with a nice pie chart on how much "money" she is costing the company. That is a solid idea if it comes to it. Also she has a nasty habit of circumventing me and talking to my assistant thinking she'll get her way. That is also going to be documented and I'll go to HR if it gets bad enough.
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# ? Aug 5, 2014 18:46 |
A toaster came in...
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# ? Aug 5, 2014 18:50 |
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# ? May 15, 2024 23:42 |
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AlternateAccount posted:This is so objectively terrible. Why are the most "professional" people at that strata of management so completely devoid of a clue when it comes to class, professionalism, design or style? In my (largely startup based, but with older management) experience a lot of these people wanna seem goofy and silly to present that kind of image to their employees, and will probably gut you if you even hint at this kind of thing to a client
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# ? Aug 5, 2014 18:51 |