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Dragyn posted:Not every employee they've ever had is a lying salesman piece of poo poo. I worked for Best Buy GS from 2006 - 2008 while the job market was in the toilet and I'd just finished college. There were several agents who genuinely knew their poo poo (myself included), and did everything they could to lessen the price gouging that corporate forced on us. The problem here is the corporation, not the techs. It hurt my soul to charge $200 for virus cleaning, but we tried to give freebies where we could. My boss used to give me poo poo for not charging customers the $30 "Half hour service" fee for dumb poo poo that I could fix in under 30 seconds. I'm sorry, I just can't bring myself to take money from someone if all I had to do was flick the WiFi switch on the side of their computer to "on", or drag the taskbar back to the bottom of the screen and lock it. My sales numbers were consistently some of the lowest in the department and I could not have given any less of a poo poo about that. Shortly after I left I heard that they changed the structure of Geek Squad because they finally realized that different people had different strengths, and maybe you should leave the smart ones in the back fixing poo poo so things are actually done right. I also heard that, in true Best Buy fashion, they hosed it up somehow anyway.
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Dec 7, 2015 22:19
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I worked selling appliances for Best Buy for two years. At least you Geeksquad guys got noticed. The Appliances department was literally the red-headed stepchild of the store. Just a wasteland tucked in a corner near car-fi where every other department would put their excess product and where people went to try and steal poo poo. No one ever believed we weren't on commission, and we had people constantly price shopping between us and the other 5 major appliance dealers that were all a mile from us. We only ever received a half page ad in the flyer, on the very last page of the flyer, and we were never recognized for anything, ever. I once organised a project that ended up selling 90% of the open box items, not just in my department, but the entire store(cause, you know, they were all over in my department to begin with). Our department received no recognition for clearing out 3 aisles worth of display and returned poo poo, official or otherwise, during the holiday season. I left shortly after the new year, when it would become apparently that my hours were going to get cut down to ~15/week because "after the new year is the slow season and we need to make sure there's enough labor for everyone."
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Dec 7, 2015 22:36
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MiniFoo posted:Welp, this is the last time I agree to upgrading an aluminum-unibody iMac to an SSD when they also want to keep their BootCamp partition. This office is too loving dusty; there's no way I'll be able to make sure the inside of the glass is clean enough. For those who care, I fixed this by plugging in the old HDD and using gdisk to make a backup of its GPT structure, then directly writing the backup to the new SSD. Windows 7 took a while to boot up, but I'm not sure that was related anyway. Strange that a 1:1 copy using Clonezilla didn't also transfer the MBR over, but oh well.
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Dec 7, 2015 22:44
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I worked with an intern at an MSP that came from geek squad. He was good, if a little basic with troubleshooting before asking for help. Instead of going back to geek squad the MSP offered full time hours through the summer. He spent 2 years as an intern to avoid geek squad again, finished school, and moved up to a full time helpdesk spot somewhere. That MSP did everything it could to prevent him from having to go back to the hell that is best buy.
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Dec 7, 2015 22:51
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Sormus posted:Ugh, you and your frivolous spending, just cut the damaged bit of cable off and solder it together. You nuts? Electrical tape or shrink wrap will work just fine, no need for them fancy tools
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Dec 7, 2015 23:34
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Ozz81 posted:You nuts? Electrical tape or shrink wrap will work just fine, no need for them fancy tools Equipment like that costs money! Just have the intern wet his fingers, then hold one end of the cable in each hand.
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Dec 7, 2015 23:54
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carry on then posted:Computer companies!
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Dec 7, 2015 23:56
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ponzicar posted:Equipment like that costs money! Just have the intern wet his fingers, then hold one end of the cable in each hand. Electrical testing equipment is expensive! Just have the intern stick one end of the cable in his mouth, and plug the other to the wall socket. If he lives, we'll know it needs replacing. If not, he was unpaid anyway.
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Dec 8, 2015 00:42
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My favorite Best Buy story is that as part of the restructuring that I mentioned earlier, a ton of PoS machines had to be converted to Geek Squad PoS machines (which had some extra software on it). Normal process for this is to open a ticket with the help desk and wait for someone else to come and do it, because even Best Buy didn't trust geek squad to re-image computers apparently. So many requests were put in across the entire company that the VP of IT just put a halt on all reimaging requests. Because for some reason, the perfect solution to too many tickets is to just refuse to do them altogether. There was a several week lockdown while they figured out...whatever they had to figure out, which severely crippled a ton of stores because they didn't have the computers they needed to operate. I forgot the specifics on this only because I only found out months later while plastered at a bar with a few old coworkers. I think it had something to do with making Customer Service a subdomain of Geek Squad and needing access to ticketing to do returns or something like that.
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Dec 8, 2015 00:56
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larchesdanrew posted:Anyone with Quickbooks experience? Is it normal for a backup file to be 30+GB? My client wants to make a daily backup and then keep every backup forever stored both locally and in the butt. The backups are increasing in size exponentially and his storage costs are gonna get out of hand real quick. I had this issue with the Australian version. Make sure there are no other files (such has older backups) in the images or template subfolders that the Quickbooks database is stored in. I had one that was creating massive backups because a previous backup was stored in the Images directory and it was being added to each new backup.
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Dec 8, 2015 04:03
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Something bad happened with the building's boilers this afternoon which blew apart the heating water pipes in multiple places and caused the boilers to shut down. It's been about 9 hours and according to a coworker it's still messed up and maintenance doesn't have any idea how long it will be before it's fixed. Tomorrow's gonna be a fun day.
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Dec 8, 2015 04:29
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Maniaman posted:Something bad happened with the building's boilers this afternoon which blew apart the heating water pipes in multiple places and caused the boilers to shut down. It's been about 9 hours and according to a coworker it's still messed up and maintenance doesn't have any idea how long it will be before it's fixed. Tomorrow's gonna be a fun day. At least your server room isn't in your boiler room. Right? 
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Dec 8, 2015 04:40
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 How in the gently caress do you 1) bend your phone 2) without breaking the glass??
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Dec 8, 2015 09:15
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evobatman posted:
I'm guessing in a pocket, sitting down slowly.
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Dec 8, 2015 09:17
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evobatman posted:
http://www.theverge.com/2014/11/7/7173451/my-name-is-dan-and-i-had-a-bent-iphone http://9to5mac.com/2014/09/30/bendgate/
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Dec 8, 2015 10:14
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evobatman posted:
I thought only 6 and especially 6+ were susceptible to bending. e: well I suppose anything is susceptible to bending but you know what I mean.
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Dec 8, 2015 10:35
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Yeah, Bendgate was about the iPhone 6. This is an iPhone 5S, which is a pretty chunky piece of metal.
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Dec 8, 2015 11:02
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evobatman posted:
It doesn't look like the glass is bent. My guess is tight pockets, over time.
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Dec 8, 2015 11:05
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I have a great idea. Let's make a rectangle and keep making it thinner and larger. Then get people to put it in their pocket. What could possible go wrong? Also it produces heat making it more susceptible to bending. We'll make millions.
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Dec 8, 2015 13:24
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Me and another coworker are in the process of implementing a security token for our users to log in remotely. We've got it all working. So now we are sending out emails to the users with instruction on how to activate it. We checked the instructions. We test ran it on some users. We made it simpler. 2 in 20 do it flawlessly. 8 in 20 ignore it until they try to log on from home. Find out they can't log on 10 call us not reading the instructions. And demand support. We are doing this for 400 users  So we decided to take it slow and convert 20 users a day until we have them all. We finally got em all to use a security token now. Sefal fucked around with this message at 14:13 on Dec 8, 2015 |
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Dec 8, 2015 14:01
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pixaal posted:I have a great idea. Let's make a rectangle and keep making it thinner and larger. Then get people to put it in their pocket. What could possible go wrong? Also it produces heat making it more susceptible to bending. We'll make millions. I have have even better idea. How about people start treating their phones like the expensive devices they are? Every picture I see like this, its always some moron who probably takes better care of the trinkets received from a Happy Meal. It bends when you sit on it? You don't say! How about not sitting on it for a change?
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Dec 8, 2015 14:08
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Sefal posted:implementering Dina instruktioner är en bit av skit 
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Dec 8, 2015 14:09
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Jerry Cotton posted:Dina instruktioner är en bit av skit Thx for spotting that. I made a typo and i guess I had the dutch dictionary on.
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Dec 8, 2015 14:11
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Sefal posted:Me and another coworker are in the process of implementering a security token for our users to log in remotely. We've got it all working. So now we are sending out emails to the users with instruction on how to activate it. I PUT IN THE NUMBER EXACTLY AS IT SHOWS UP AND IT WON'T WORK! PIN? What PIN? I have to put in a PIN? Why would I use my PIN? I thought the whole point was to put in the number from the security token? OK, It's definitely broken. I tried my ATM PIN multiple times and it won't work, please escalate.
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Dec 8, 2015 14:11
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Sefal posted:Thx for spotting that. I made a typo and i guess I had the dutch dictionary on. I wonder how easy learning Dutch would be since I already know English, some Swedish, and a bit of German. Then again I don't know what I'd do with Dutch personally or professionally 
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Dec 8, 2015 14:19
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Jerry Cotton posted:I wonder how easy learning Dutch would be since I already know English, some Swedish, and a bit of German. Then again I don't know what I'd do with Dutch personally or professionally Finance? International shipping? Become a slaver for the New World?
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Dec 8, 2015 14:22
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Sefal posted:Me and another coworker are in the process of implementing a security token for our users to log in remotely. We've got it all working. So now we are sending out emails to the users with instruction on how to activate it. I was considering forcing everyone to use two-factor authentication with our Google Apps domain but enough people have problems just logging in normally that I honestly don't think that helpdesk could handle the ticket volume that would result from people loving up the two-factor entry.
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Dec 8, 2015 14:35
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Every single one of our customers has expressed interest in 2FA to protect their email accounts, and then demands it's turned off when it requires things like a phone without a flat battery, or left in a bag on the other side of the room.
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Dec 8, 2015 14:40
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Our ticketing system just got a blank email from imhelp@centurylink.com that says it is a ticket update notification. Luckily for them, I am in agreement that "i'm help" is the best possible email address they could have used for this notification.
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Dec 8, 2015 14:47
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Jerry Cotton posted:I wonder how easy learning Dutch would be since I already know English, some Swedish, and a bit of German. Then again I don't know what I'd do with Dutch personally or professionally There's really no point since literally every Dutch person also speaks English. And there's only 16 million of us.
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Dec 8, 2015 15:44
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Merijn posted:There's really no point since literally every Dutch person also speaks English. And there's only 16 million of us. Thats more than twice the city I live in!
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Dec 8, 2015 15:50
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Merijn posted:There's really no point since literally every Dutch person also speaks English. And there's only 16 million of us. There's also 6 million Flemish, hth.
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Dec 8, 2015 15:55
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Merijn posted:There's really no point since literally every Dutch person also speaks English. And there's only 16 million of us. To the point where literally every foreigner I've met that wants to learn Dutch (mostly exchange students) complains how it's impossible to practice, because as soon as we hear them struggling we'll switch to English.
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Dec 8, 2015 15:59
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anthonypants posted:Our ticketing system just got a blank email from imhelp@centurylink.com that says it is a ticket update notification. Luckily for them, I am in agreement that "i'm help" is the best possible email address they could have used for this notification. Reminds me of something at my company. Are you a business customer who needs to make changes to their dns settings for the static ips that you buy from us? Send an email to the most professional email address ever, help4u@ourcompany.com.
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Dec 8, 2015 17:07
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Did the person who came up with your company email name scheme previously work at Ouya?
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Dec 8, 2015 17:31
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Dragyn posted:Double-agents (in-home GS techs) still drive Geekmobiles (VW Beetles). Aren't double agents the bad guys? Like, pretending to work for Geek Squad but actually on the side of broken hardware and viruses? I feel they did not think this analogy through 
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Dec 8, 2015 18:05
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Sefal posted:Thx for spotting that. I made a typo and i guess I had the dutch dictionary on. Yes hello ai em sefal ai wil tietsj joe how toe inloggen
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Dec 8, 2015 18:11
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lodewijk posted:There's also 6 million Flemish, hth. Most of whom also speak English. Albeit with a different funny accent.
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Dec 8, 2015 18:12
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A ticket came in, the power at work is down. So today and yesterday I have experienced the joy of working from home. having a real job is amazing.
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Dec 8, 2015 18:31
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feedmegin posted:Aren't double agents the bad guys? Like, pretending to work for Geek Squad but actually on the side of broken hardware and viruses? I feel they did not think this analogy through Unless they are your double agents posing as agents of your enemies. Unless they're double-double agents... They didn't think much of anything through, no.
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Dec 8, 2015 18:43
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