|
WampaLord posted:Ahahaha you have no idea how much most people need to be hand held through performing even the most basic troubleshooting. They need a person to guide them. I've been doing helpdesk at the corporate level for 7 years. Little old ladies can map a network drive and run windows update no problem. 65 year olds who tell me "I don't know poo poo about computers" can connect to the wifi without me having to describe the icon or explain what wi-fi is. Virus cleaning is already more or less automated at most companies, scanners work better than ever before and have less trouble automatically cleaning infections. Everyone uses computers, every single day. We are long past the days of needing helpdesk monkeys to teach basic computer proficiency to their users, those users already have the proficiency. We took our helpdesk at Pfizer from 92 agents to less than 30 after the self-service portal went live and that was four years ago. I heard they'd dropped to less than 15 about a year after I left. They were primary english speaking support for the entire company, so 15 helpdesk guys for about 20,000? users. Mirthless fucked around with this message at 18:24 on Feb 7, 2017 |
#
?
Feb 7, 2017 18:22
|
|
|
|
| # ? May 16, 2024 06:22 |
|
|
Mirthless posted:most businesses could replace their entire IT helpdesk tomorrow with a self-service portal and people would stop complaining about it within a week. Pretty sure you've never worked in a help desk role or actual IT support capacity for a major organization if you legitimately believe this. Sure, a self-service portal replacement is fine for a small organization or maybe the select rare large environment here and there, but total pandemonium and possible collapse is likely if you did that for the vast, vast majority of major corporations, government agencies, etc. A basic tier 1 help desk is there for a reason. You cannot seriously expect the average non-technical (and many technical!) end user to function without some dude to ask about resetting their password or fixing their printer. Whether that person is in-house or sitting in some Midwest call center is immaterial, but he/she should exist for any organization that isn't a mismanaged total joke. The self-service portal is there to complement the organization's help desk/overall IT infrastructure and make their job that much easier, not foolishly replace it and hope the company doesn't burn down in the process. Just stop posting, Mirthless. You have no clue.
|
|
#
?
Feb 7, 2017 18:27
|
|
|
Cough Drop The Beat posted:Pretty sure you've never worked in a help desk role or actual IT support capacity for a major organization if you legitimately believe this. Sure, a self-service portal replacement is fine for a small organization or maybe the select rare large environment here and there, but total pandemonium and possible collapse is likely if you did that for the vast, vast majority of major corporations, government agencies, etc. A basic tier 1 help desk is there for a reason. You cannot seriously expect the average non-technical (and many technical!) end user to function without some dude to ask about resetting their password or fixing their printer. Whether that person is in-house or sitting in some Midwest call center is immaterial, but he/she should exist for any organization that isn't a mismanaged total joke. The self-service portal is there to complement the organization's help desk and make their job that much easier, not foolishly replace it and hope the company doesn't burn down in the process. 8th largest pharmaceutical company in the world dropped their helpdesk down to less than 20 people after their self service portal went live. I saw it happen. We had user satisfaction go up. You are underestimating your users. Hold their hands less and see what happens.
|
|
#
?
Feb 7, 2017 18:27
|
|
|
I've worked in multiple helpdesks (have escaped that world, thank God) and have had to explain to multiple, as in more than 1, people how to enter web addresses into a browser and navigate to them these are university professors and people that manage e-commerce websites. they need help, because they are really bad at computers, but suddenly find that most of their job is on a computer
|
|
#
?
Feb 7, 2017 18:28
|
|
|
Mirthless posted:Little old ladies can map a network drive and run windows update no problem.  Congrats, Mirthless. You have officially posted The Wrongest Thing.
|
|
#
?
Feb 7, 2017 18:28
|
|
|
Cough Drop The Beat posted:Pretty sure you've never worked in a help desk role or actual IT support capacity for a major organization if you legitimately believe this. Sure, a self-service portal replacement is fine for a small organization or maybe the select rare large environment here and there, but total pandemonium and possible collapse is likely if you did that for the vast, vast majority of major corporations, government agencies, etc. A basic tier 1 help desk is there for a reason. You cannot seriously expect the average non-technical (and many technical!) end user to function without some dude to ask about resetting their password or fixing their printer. Whether that person is in-house or sitting in some Midwest call center is immaterial, but he/she should exist for any organization that isn't a mismanaged total joke. The self-service portal is there to complement the organization's help desk/overall IT infrastructure and make their job that much easier, not foolishly replace it and hope the company doesn't burn down in the process. It's you, you're the person who is going to get surprise automated
|
|
#
?
Feb 7, 2017 18:29
|
|
|
Fullhouse posted:I've worked in multiple helpdesks (have escaped that world, thank God) and have had to explain to multiple, as in more than 1, people how to enter web addresses into a browser and navigate to them When? The last few years have made a tremendous difference in overall proficiency. I haven't had to explain what an address bar is, how to connect to wi-fi, or walk somebody through setting up email on their phone more than a couple of times in two years. Most people can even figure out how to map a share drive at this point. If you give people easy enough to follow instructions, they and and often will do it themselves.
|
|
#
?
Feb 7, 2017 18:30
|
|
|
Yawgmoth posted:HAHAHAHAHHAHAHAHAHAHHAHAA I guarantee you I am more experienced on this topic than you are Inbound customer service at the retail level will never be automated (at least not completely, and for obvious reasons) but you're delusional if you think the days of companies spending hundreds of thousands of dollars on a "let me google that for you..." department will continue for much longer There are already thousands of unemployed desktop technicians who were completely blindsided by software push systems, don't be the dumb person who thinks their job is safe because people are "too dumb to figure out how to do it themselves" edit: TheScott2K posted:It's you, you're the person who is going to get surprise automated
|
|
#
?
Feb 7, 2017 18:33
|
|
|
Fullhouse posted:
|
|
#
?
Feb 7, 2017 18:34
|
|
|
Mirthless posted:When? like six months ago dude
|
|
#
?
Feb 7, 2017 18:34
|
|
|
I kind of sympathize with the one who was annoyed about a kid being in a bar, but then again she's only 20 so she can get the gently caress out too
|
|
#
?
Feb 7, 2017 18:35
|
|
|
Enough about Mirthless, let's get down with some stone sold poo poo that seems like it didn't actually happen:quote:What would you do if your cheating Ex who insisted on a Catholic wedding, now were to ask you for an Catholic Annulment after the divorce.. 🎶Whaaaat would you doooo If you found all my nudes Would you get up and walk out on me?🎶 Also, the only reason I'm inclined to believe his perfect revenge wank fantasy is because his post history includes him asking for help at the photoshop subreddit. To crop the other guys dick from a picture. To send to the church people.
|
|
#
?
Feb 7, 2017 18:36
|
|
|
Mirthless posted:8th largest pharmaceutical company in the world dropped their helpdesk down to less than 20 people after their self service portal went live. I saw it happen. We had user satisfaction go up. Haha, yeah right. I used to work for a major financial institution on their help desk for about a year and our users couldn't grasp such complex instructions such as "unplug your branch receipt printer". They would regularly unplug their own monitors, PCs, etc, even after multiple attempts at cleaner language. Don't even get me started on more complicated actions as "remove your laptop battery". The tier 1 team was about 20 and our call volume was still fairly huge. If my former employer decided to cut that down, the bank would've burst into flames and imploded within days. Yes, they could've very easily moved more automated tasks over to the self-service portal, but mostly/fully eliminating the help desk would have been hilariously catastrophic.
|
|
#
?
Feb 7, 2017 18:38
|
|
|
Fartquote:My wife’s sister [25F] keeps hitting on me [30M] but my wife [married 3 years, 28F] refuses to believe it’s happening or take it seriously. I don’t know how to stop this without causing a family incident since both my wife and her sister get mad whenever I try to set boundaries.
|
|
#
?
Feb 7, 2017 18:39
|
|
|
Fullhouse posted:like six months ago dude  idk what to tell you but I haven't had to deal with those kind of people in corporate IT for a long time and I'm not supporting a particularly technical company with a particularly youthful and proficient set of employees. They're still out there, sure, but they are very much a minority of all users and if you encourage people to self-service a lot of the time their calls will be prevented by their neighbors already knowing what they need to do. Self-service can be done wrong and be completely useless but when it's done right it can easily replace the majority of a helpdesk's workers. Password resets, account unlocks, software pushes and VPN troubleshooting can all be automated (trivially) and that is most of the helpdesk's work right there. The system we had at Pfizer was so extensive that it could generate new RSA tokens for users and reinstall the VPN client with a single click. Most of our call volume was VPN issues, those calls dried up overnight. The VPN thing was a real kick in the teeth because it cost people jobs all the way up the chain. We lost helpdesk people, RSA engineers and security staff. We used to have a huge process for RSA token resets, they were audited nightly and we had multiple layers of access to minimize risk. When the self service portal became active, they just took that access away from people and canned the security auditors because they didn't need them anymore. Mirthless fucked around with this message at 18:42 on Feb 7, 2017 |
|
#
?
Feb 7, 2017 18:38
|
|
|
54 40 or gently caress posted:In my town there's a bar called Barcadia. Basically a bar and an arcade mixed into one. It's got fun drinks like Princess Peach, Venasaur, Bo-Omb, ect. I go there for soda while my boyfriend drinks as I'm still a year under drinking age here. Either way, I thought it was a childfree haven Haha this place is actually only visited by children
|
|
#
?
Feb 7, 2017 18:40
|
|
|
TheScott2K posted:It's you, you're the person who is going to get surprise automated Oh, I don't work on help desk anymore for very good reason because it is horribly soul-crushing, dysfunctional, and lacking in job security, but I am well aware of its justified and enduring existence. You cannot automate the human component in help desk. Period. Maybe help desks will be fully staffed by AI in 2060, but that's well past the working lives (and living existence) for most people posting in this thread. My current job is very secure, thanks though. 
|
|
#
?
Feb 7, 2017 18:43
|
|
|
Burpquote:Me [22M] with my girlfriend [21F] of 7 months, found out she's a "furry" and in the fandom, got angry when I found out.
|
|
#
?
Feb 7, 2017 18:44
|
|
|
Sort of relevant. http://www.rawstory.com/2017/02/deal-breaker-couple-quits-22-year-marriage-over-husbands-trump-support/ quote:ELECTIONS 2016, FACEBOOK, U.S. NEWS
|
|
#
?
Feb 7, 2017 18:46
|
|
|
quote:I [25M] found my girlfriend [22F] found out my girlfriend is a stripper.
|
|
#
?
Feb 7, 2017 18:48
|
|
|
Gaunab posted:Burp Does he actually care? It's loving weird but I guess it could be worse? She could never shut the gently caress up about IT, for example
|
|
#
?
Feb 7, 2017 18:48
|
|
|
Maw posted:Haha this place is actually only visited by children There's a place exactly like this around here called 16-Bit Arcade and it's packed to the gills with college students and 20-30-somethings every single Thursday-Sunday evening, so nope! Never underestimate the population of huge rear end nerds (and hipsters) in your area.
|
|
#
?
Feb 7, 2017 18:50
|
|
|
there's nothing wrong with dating a stripper there's plenty wrong with dating a person who only wants to work a few hours a day in a high paying job that gives them tons of access to drugs and sex and allows them to behave irresponsibly with money
|
|
#
?
Feb 7, 2017 18:50
|
|
|
Gaunab posted:furry GF Beats mine, barely. Girl I dated freely admitted to be a furry the night after our second date. In the car on the way to her house. I nearly drove it off a bridge
|
|
#
?
Feb 7, 2017 18:54
|
|
|
Cough Drop The Beat posted:Never underestimate the population of huge rear end nerds (and hipsters) in your area.
|
|
#
?
Feb 7, 2017 18:59
|
|
|
Cough Drop The Beat posted:There's a place exactly like this around here called 16-Bit Arcade and it's packed to the gills with college students and 20-30-somethings every single Thursday-Sunday evening, so nope! Never underestimate the population of huge rear end nerds (and hipsters) in your area. I dont see what the hate is, its just a more modern bowling alley now that like nobody under 45 bowls with any regularity.
|
|
#
?
Feb 7, 2017 19:03
|
|
|
My [25M] Wife [22F] has severe anxiety, OCD and BPD. She cannot handle the thought of me masturbating while alone. What things can we do to work on it?quote:Been together a year, married for 2 months.
|
|
#
?
Feb 7, 2017 19:07
|
|
|
Barudak posted:I dont see what the hate is, its just a more modern bowling alley now that like nobody under 45 bowls with any regularity. barcades typically place more emphasis on the bar then the arcade - really it's just a bar with retro gaming poo poo to attract millenial nerds so on the one hand, these parents were basically taking a 12 year old to a bar and expecting the games to babysit the kid - not unprecedented, but definitely bad parenting behavior on the other hand the person complaining was also basically a child, so
|
|
#
?
Feb 7, 2017 19:10
|
|
|
WAY TO GO WAMPA!! posted:My [25M] Wife [22F] has severe anxiety, OCD and BPD. She cannot handle the thought of me masturbating while alone. What things can we do to work on it? Borderline and OCD are on their own nearly impossible to deal with in the context of romantic relationships, I cannot loving imagine what it must be like to date somebody with both  and run for the loving hills dudeEdit: oh gently caress they're married  whhhhhyyyyyyyyyyyyyEdit2: what do you guys think the fetish is maybe it's what made her crazy. There are some things Man was not meant to know! Mirthless fucked around with this message at 19:20 on Feb 7, 2017 |
|
#
?
Feb 7, 2017 19:16
|
|
|
Mirthless posted:I guarantee you I am more experienced on this topic than you are
|
|
#
?
Feb 7, 2017 19:21
|
|
|
Pretty sure this thirsty, desperate loser fits perfectly in this thread. https://www.washingtonpost.com/news/soloish/wp/2017/02/06/single-men-are-having-less-sex-than-you-think/ quote:Single men are not having anywhere near the amount of sex, normal or otherwise, you think they are. For every Ryan Gosling in “Crazy Stupid Love,” there are scores more of us that are going home from the bar alone. Whose unique opening lines on Tinder are fired into a seeming abyss without so much as an echo. Whose conversations with women at gyms post-workout lead to a response of (and this is a direct quote from a recent Tuesday morning): “I’m in a weird place right now.” Why yes, I love the sexual marketplace. 
|
|
#
?
Feb 7, 2017 19:22
|
|
|
did yall see the childfree sadsacks and decide to one-up their awful lives with bragging about working helpdeskGaunab posted:Burp the comments are, predictably, golden
|
|
#
?
Feb 7, 2017 19:22
|
|
|
Yawgmoth posted:I work at a major Autodesk VAR, I guarantee you have no loving clue what you're on about. We just hire two more people for our help desk because we get so many calls a day for basic poo poo like "how do I change my text color" and "how do I change my scale from feet to meters". At least half of our calls are basic lmgtfy questions and you're an idiot if you think that people are ever going to stop wanting a person to tell them things at any level. Most people only vaguely know what question they want/need to ask and you think that in the next 20 years people are just going to magically figure out how to operate a search engine effectively? You work at a how to help desk and that describes like 5 or 10% of the corporate IT job market. Most companies don't hire help desk people to teach the accountants who put excel on their resume how to do excel, they just fire those people for not knowing how to do what they were hired for. There will always be help desk jobs, but the days of huge it departments for non tech companies are coming to an end. Mirthless fucked around with this message at 19:26 on Feb 7, 2017 |
|
#
?
Feb 7, 2017 19:23
|
|
|
Mirthless posted:Edit: oh gently caress they're married Been together for a year, married for two months, hooooooooo boy
|
|
#
?
Feb 7, 2017 19:23
|
|
|
Cough Drop The Beat posted:Pretty sure this thirsty, desperate loser fits perfectly in this thread. Jesus Christ, just sleep with fat chicks until you get your confidence back if you're having so much trouble.
|
|
#
?
Feb 7, 2017 19:25
|
|
|
Mirthless posted:most businesses could replace their entire IT helpdesk tomorrow with a self-service portal and people would stop complaining about it within a week.
|
|
#
?
Feb 7, 2017 19:26
|
|
|
r/legaladvicequote:Previous employer calling all new employers about criminal history
|
|
#
?
Feb 7, 2017 19:26
|
|
|
Yawgmoth posted:I work at a major Autodesk VAR, I guarantee you have no loving clue what you're on about. We just hire two more people for our help desk because we get so many calls a day for basic poo poo like "how do I change my text color" and "how do I change my scale from feet to meters". At least half of our calls are basic lmgtfy questions and you're an idiot if you think that people are ever going to stop wanting a person to tell them things at any level. Most people only vaguely know what question they want/need to ask and you think that in the next 20 years people are just going to magically figure out how to operate a search engine effectively? My ex-wife used to teach doctors how to use medical reference searches, and many of her $400K+/yr students had to be taught how to scroll a web page.
|
|
#
?
Feb 7, 2017 19:26
|
|
|
quote:I laid out my plight: tall, fit man seeking partner to engage in protected sex while being coached by cartoon figures on a laptop and wearing Fitbits. Gee I wonder why no one wanted to gently caress him. I feel like it is so stupid easy to get laid that I really have to wonder. I don't think I'm particularly attractive or anything either, just average basically. Just like... don't be an idiot idk. Granted I've been in a relationship for a few years so maybe it's different now that I'm 27 vs 22 but I kinda doubt it. Yeah no poo poo people don't want to get hit on at the gym, moron.
|
|
#
?
Feb 7, 2017 19:27
|
|
|
|
| # ? May 16, 2024 06:22 |
|
|
Yawgmoth posted:I work at a major Autodesk VAR, I guarantee you have no loving clue what you're on about. We just hire two more people for our help desk because we get so many calls a day for basic poo poo like "how do I change my text color" and "how do I change my scale from feet to meters". At least half of our calls are basic lmgtfy questions and you're an idiot if you think that people are ever going to stop wanting a person to tell them things at any level. Most people only vaguely know what question they want/need to ask and you think that in the next 20 years people are just going to magically figure out how to operate a search engine effectively? hey FYI my copy of MAX 9 won't work on Windows 8 and none of my plugins work on the newer versions, I want my money back
|
|
#
?
Feb 7, 2017 19:29
|
|