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adorai posted:Is AT&T doing any kind of price matching at this point to compete with T-Mobile? I am very tempted to use the Tmo ETF program and switch, because I'll be money ahead in less than one year. However, with even a $10 drop on my monthly bill from AT&T they kill my temptation. Are reps able to do that at this point? Well what does your plan look like now? What kind of phone are you using? Looking to get a new one? Tell us what you're using/what you're looking to use and maybe we can help you break it down.
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Jan 22, 2014 04:44
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They're waiving the 250 dollar equipment fee to set up Smart Security starting today. You would still have to pay for extra packages but still.
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Jan 25, 2014 16:07
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Lethanialist posted:We switched from Sprint and signed up for a 4GB mobile share plan, $70/mo for data plus $40/line in contract (total 70+160=230). I just called customer support and was told that the 10GB data plan is $100, plus a per-line fee of $30/mo in contract (total 100+120=220). This sounded like a great move so I asked the support rep to make the change. You don't have any phones on NEXT right? Because without next its 40 a line not 30
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Feb 1, 2014 23:22
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Probably like 4 billing cycles.
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Feb 6, 2014 01:36
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Surveys are off from the 7th to the 14th though. Also I'm on my sixth manager in a year and a half.
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Feb 9, 2014 16:41
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Maneki Neko posted:Well that sucks, in the process of switching us over to the mobile share value plan the rep signed us up for three additional services that she never asked me about. I was wondering why I didn't get a printed plan summary after the transaction, and I guess that's why. Customer service removed them without a fuss and backdated them, but still lovely (although I'm assuming this is in part due to rear end in a top hat commission requirements). More than a survey go back and ask to speak to their manager. If customer care left notes in the account the manager will be able to see them and from there action can be taken. Nothing drives me up the wall worse than feature slamming. Its dishonest at best and malicious at worst.
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Feb 10, 2014 01:14
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Finally sold a Digital Life 
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Feb 17, 2014 03:02
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Beefstorm posted:Lucky you... Have a customer we've had on the hook for the last couple weeks supposedly coming in today so I could potentially close another one today. We've sold as a store a collective zero for the month and in the last two days we've closed down 7.
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Feb 17, 2014 14:31
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Skychrono posted:I just bought my wife an iPhone 5s from BestBuy.com, thanks to the $50 off promotion. If your mobile rep at best buy is competent he can use smart chat to do the cross upgrade.
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Feb 19, 2014 01:55
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Beefstorm posted:Does bestbuy have smart chat? They have something like it yes. PAWS their activation system is a little more limited than ours so they just have to hop on a chat with a rep and reassign the equipment without swapping sim cards. They rolled the system out shortly before I left bby for AT&T. Edit: it also depends on the rep you deal with too. I would only ever deal with a couple guys when I would do upgrades because most of them didn't know what they were doing.
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Feb 19, 2014 04:29
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Sperg Victorious posted:If I want to switch my Mobile Share Value plan to a Business Value Share plan, what do I need to do to do that? I have a business license and such that I can bring into a corp. store if I need to. Yes do that but don't do it on a weekend, in case the rep encounters anything on the way that can't be fixed in store he'll need to call business care and they're closed weekends. But seriously if you're converting lines and maybe adding a couple go right in, reps should be very happy to take care of this for you.
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Feb 20, 2014 02:59
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Yes. Make sure you've got your Verizon account number, SSN of the Verizon account holder, billing address and billing pin if applicable.
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Feb 21, 2014 22:57
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echobucket posted:Can you make a down payment on the next plan? Like say you only want to finance half the price of a phone? They don't but I really wish you could do this.
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Feb 22, 2014 04:07
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It sounds like the N7 is on a separate share plan, based on the size of the bill its probably on a data only plan, but still with his discount 10GB is a much better plan for all three devices. Also, no one seems to be including a $36 dollar activation fee for the tablet as well. Or did you not have one Dradien?
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Feb 28, 2014 13:44
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Chakron posted:I have a Nexus 5 that I really like on T-Mobile with no contract. Unfortunately T-Mobile service isn't great at my apartment, while AT&T is. Can I get a 2 year contract with AT&T, pay $200 for whatever the latest and greatest version of the iPhone is, then sell the (I'm assuming locked) iPhone for $500-600 and use my Nexus 5 for the remainder of the 2 year plan? You could do this but its kinda pointless I think. I would just bring your Nexus 5 over, do the 2 GB plan out of contract for 65 dollars a month and get $100 credit within 90 days if you do this before the end of the month.
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Mar 12, 2014 22:27
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Chakron posted:That sounds like the smartest thing. Hadn't looked up AT&T's no contract plans yet, just read recently that they existed. 2gb works for me because I'm on WiFi basically everywhere I go. There haven't been any reports of contract customer data getting substantially higher priority than non-contract, have there? This is not a prepaid plan. We still run a credit check you're just providing your own equipment. There is a prepaid option that is similar but you don't get the $100 credit.
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Mar 13, 2014 01:40
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Thermopyle posted:Currently, my in-laws have two dumb phones on their own AT&T account which I have nothing to do with. They are not under contract and haven't been for years. Yes. That's the best way to do it. Move them over then go and get the new devices from Motorola.
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Mar 22, 2014 22:45
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myron cope posted:I make this post about once a week in this thread, but it still seems like the mobile share value 10gb plan is going to be the same price as my current plan, with way more data and not having to worry about minutes or text messages (I have the unlimited texting thing, but it's still $30 a month; I also had a bunch of rollover minutes so we didn't really have to worry about minutes). And then new phones are either buy outright or use Next (which is tax up front + the full amount / 20 or 26)? I apologize for my low content posting but; yes.
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Mar 25, 2014 02:12
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Rent posted:One of my buddies who works as a sales rep at an ATT corporate store claims he can check any ATT phone number's history to see who they have called/text. Seems like bullshit/huge breach of privacy. Is he just bullshitting? Its a bit time consuming to do and its also a massive breach of privacy.
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Mar 28, 2014 22:33
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Richard M Nixon posted:I'm walking in to my local att corporate store tomorrow intending to grab an s5 + gear. I'm not under contract right now. I want to get it for a discount by signing a 2 year contract, as no other company can really give a significantly better deal for my plan. You have literally no chance in getting a discount on a brand new device on launch day. If you're looking for a lower price check national retailers although I doubt anyone is discounting the device at this point. Also like everyone else has said the only thing that asking for a 2 year contract on the device is going to do is make the rep unhappy. Not to mention that there is no way (at least in my market) for a rep to give you any kind of monthly credit or discount. Customer care might be able to do that part for you but its not likely.
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Apr 11, 2014 13:27
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Doomsday Jesus posted:Looking for some advice on what to do. What's the percentage on her discount? What phone are you looking to upgrade to? If we can get the right numbers then we can see what would be best for you.
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Apr 17, 2014 17:41
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Prepaid smartphone plans changing slightly: $60 Unlimited Talk/Text and 2.5GB of data (500MB boost) $45 Unlimited Talk/Text and 1GB of data (Wal-Mart only apparently?) $40 500 Minutes/Unlimited Text and 500MB of data (250MB boost)
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Apr 18, 2014 22:51
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c0ldfuse posted:Moto X from last Thursdays sale ja arriving tomorrow. Only if you don't have data already. If you go to a corporate store you won't be charged for a SIM. If you had an iPhone previously some thing will need to be reprovisioned on your account to make sure your data works properly.
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May 6, 2014 13:05
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Beefstorm posted:Yep. Bigger and better things at a bank. Awesome man. I figure nows as good a time as any to say I'm leaving/have left too.
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May 10, 2014 15:22
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So I put my two weeks in today and then I got walked out. This is the companies policy when you're going to a competitor I guess. Oh well. Its been fun and I'm done with sales hopefully forever now.
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May 22, 2014 22:05
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Duckman2008 posted:Yeah, if you tell them you are doing that that will happen. I'll be doing things for the home services end for a company that has a large fiber/wire presence up here. I've been assured by my Union Rep that I'll be getting paid for this so I guess I'm just gonna enjoy the extra week of vacation.
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May 23, 2014 04:06
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Centzon Totochtin posted:I've have a HTC One M8 for almost two months now and I'm still getting an issue where sometimes MMS messages don't show up at all or I have to download them manually but they fail to download regardless of whether I'm on wifi or data. It happens in group texts and single texts. It happens with texts from iphone and android devices. Two of my friends with M8's on Verizon never have this issue. I've also had this issue with my previous phone, a HTC One X. Is this an AT&T issue? If so, how can I fix it? The message apps in general is sluggish as well. I seem to remember having a customer with this issue a couple months back. I want to say its some kind of software or firmware issue with the M8 thats specific to the AT&T version. Check your software updates to make sure you don't need to do any. It does also seem to happen at random, i've had an m8 since launch and have yet to have this problem so its not happening to everyone.
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Jun 5, 2014 16:41
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Nask26 posted:If I buy a Alacatel 871A prepaid phone that's not considered a smart phone because it has data capabilities right? I have an extra dumb phone line on my account and my brother is in a jam and needs a phone. Could we just pick one of those up from target or whatever and get it activated ? He just needs to text and make calls. Were paying $10 a month for the line anyway and I was just hoping to keep it that way. I just picked that one since it has a keyboard. Yea, you should be fine to go ahead and do that. Just run to a COR store and they'll be happy to get you a SIM for it.
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Jun 23, 2014 02:17
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the posted:I have ATT UVerse internet. Do you have a network terminal in your basement or garage? Should be a white or gray box with an AT&T logo on it and is probably made by Motorola or Allcatel or something like that. Assuming you have this you have a MoCa connection as you are using coaxel. If it's a simple set up the coaxel line probably runs to a splitter or is running straight up to the connection spot that is currently in use. If you want to change the spot where it's connected in the house from the upstairs to the downstairs (this'll be easier in your basement.) Trace the coaxel from its terminal in the room you wanted to be connected to its point of termination. Since its not working I'm thinking it's not plugged in or there is no cable. If it's the former plug it in to your network terminal where the coax connection is or into the splitter if the latter I would remove the face plate in the room you want your connection in and run a coax to the room from an ont/splitter. Then plug in your modem and test your connection. May take a few minutes to reboot. Now if your network terminal is not easily accessible or you cant see or get to the wires it may be worth it to just have them move it. Also if you do not have a terminal in home (which you may not, uverse sometimes runs fiber to the neighborhood as opposed to fios which is always fiber to the premises) it may be as simple as screwing in a coax or as complicated as changing some poo poo around on a pole outside. In which case I urge you to have a professional do this. Hope this helps and I'm not just stating the obvious.
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Jul 7, 2014 17:01
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the posted:
I wish you luck in exploring your crawl space but I worry that the other end of this cable is cut. I would also suggest you may want to replace this cable based on the condition it's in or at least use some electrical tape to wrap that end up. Open wiring like that always makes me nervous. Edit: the cable looks like it's frayed. But it's tough to tell on my phone.
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Jul 8, 2014 02:51
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^^^^ Thats exactly what I'm thinking too. SeaborneClink posted:I had no idea what you were talking about until I looked closer. The 'wiring' is only part of the jacket. It's non essential and carries nothing, just looks amateur. Looking at it now on a larger screen I can see that now. Purely cosmetic. It was a little harder to tell from my phone.
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Jul 8, 2014 11:49
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SeaborneClink posted:
 I can never go back.
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Jul 30, 2014 21:57
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Beefstorm posted:AT&T reps out there. Anything big change since I've been gone? There was a fire...
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Aug 1, 2014 16:39
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smackfu posted:We're getting U-Verse cable / internet installed tomorrow. Does anyone know how the wiring works? Is it coax inside the walls of the house, or does it use the existing phone lines? Sorry, I haven't been monitoring this thread closely for the last couple weeks or since I left the company really but; Unless your current in home cabling is utter poo poo (possible in older homes). The coax that runs through your home will be used. Now depending on your neighborhood your either fiber to the neighborhood or fiber to the premises. FTTP seems a lot more common so a fiber line will run to a network terminal that will be installed in a garage/basement/attic or outside and sealed. Unless your internet speed is going to be over 100mbs you'll be using a CoAX connection and the cable that comes out of your network terminal will be connected to a master splitter in most homes. This splitter will usually split off to most of the outlets in your home or if your wiring isn't centralized it'll go to the connections that are needed. as far as new installations of jacks go usually the tech will run a wire the easiest way possible drill a hole in the wall and run the cable through. If you want to clean it up and make it an actual wall plate that's up to you but honestly its going to depend on the technician who comes out. Edit: or if I had read your post I would have seen you had it installed already so you probably already know. So enjoy your service.
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Sep 13, 2014 16:44
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actionjackson posted:Hey! You need to put more money on it. Putting 10 or 20 dollars on there will give 100 or 200 minutes. Be aware though if you decide to just stick 40 dollars on it because hey why not if your 30 days haven't passed it'll view that 40 dollars as 400 minutes.
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Oct 4, 2014 06:17
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Clint Howard posted:I asked this in the Android thread, but didn't get a response. I'm very interested in buying a Nexus 6 when they come out. Is there any advantage in buying the phone from AT&T instead of direct from the Google Play store? Will the AT&T version have AT&T apps and other crap installed on it? Has AT&T said anything about when they're going to release the Nexus 6? I assume it's going to be sometime after Google's Oct. 29th release date. I too am curious about these things. None of my former compatriots have gotten back to me on this, specifically what the retail availability will be like.
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Oct 28, 2014 05:35
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Duckman2008 posted:Whelp, I no longer am at ATT (switching to big red). I'll give advice when I can. Wireline or Wireless? Either way you picked a hell of a time to join the family.
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Aug 15, 2015 01:29
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Duckman2008 posted:Wireless. And why? Feel free to PM if it's a derail. Wireless just had a big shake up with their plans changing and no more 2 year contracts and wireline is in the middle of contract negotiations.
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Aug 16, 2015 12:08
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