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AlternateAccount posted:Would this be a good thread to ask about the software you all use for your tickets to come in? We use Heat which is terrible and everyone hates it.
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Jun 4, 2014 16:30
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m.hache posted:It does. MapPoint on it's own never fails. It's just when the other program calls on it. Randomly. The last company I worked with, which made a business application for an industry I'm glad to be out of, more or less required that all users be admins with UAC disabled. I loved telling sysadmins that, let me tell you.
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Jun 13, 2014 15:54
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m.hache posted:It's like selling a condo to someone but telling them they can't use locks on their doors because occasionally someone will have to go in to check a meter. After reading your posts a little more closely, I'm kind of wondering if we might be talking about the same company. Does its name start with R?
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Jun 13, 2014 16:01
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Did a goon pull out someone's SATA connection or something? That's the third time I've heard that referenced.
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Jun 13, 2014 19:22
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bitterandtwisted posted:Bonus: those sticky notes on the palm rest are all the user's usernames and passwords
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Jun 17, 2014 16:20
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Zemyla posted:Is it wrong that I looked at it and went, "At least the priority and urgency are correct I noticed that too.
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Jun 20, 2014 19:44
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skooma512 posted:A question came in. Everything everyone else has already said, plus: "User is using an Optiplex 740, system is running as expected, closing ticket"
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Jun 26, 2014 18:46
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Entropic posted:Same. It's uncanny how perfectly they captured the look and feel of PCSpeedUpRegistryCleanerPro2015 Yeah it's pretty bad when you look less legit than SuperAntiSpyware (which I keep hearing is pretty good? I still use MBAM though).
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Jun 26, 2014 18:58
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Godsped posted:I got my first slow computer ticket today, user has 34k unread emails in their inbox. I kind of admire this person.
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Jun 26, 2014 21:47
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Sirotan posted:A couple months ago I started to transition user knowledge base articles from a dumb folder full of PDFs on the network share (that no one ever read), to the KB built into KACE that is user-accessible. Last week I finally opened up our KACE ticketing system to all users, and as part of that process, notified users of the existence of the knowledge base and how it would soon replace the old folder. It's okay, no one ever reads KBs anyway. 
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Jun 30, 2014 21:42
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TheFuzzyLumpkin posted:I almost felt bad pulling the loving thing, it was trying SO HARD. 
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Jul 1, 2014 17:11
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A 7 year-old Lenovo came in, won't boot. Bring it up with a recovery disk, dir fails ("An error occurred during directory enumeration."). chkdsk /r fails before it even starts ("The volume appears to contain one or more unrecoverable problems.") It's showing up as a raw volume in diskpart, with all space free. Welp.
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Jul 7, 2014 23:35
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TWBalls posted:Is the disk encrypted? We get the same behavior with our laptops (Corporate policy to encrypt all laptops) if we boot from a cd/flash drive without first decrypting the hard drive. Actually, I'm an idiot, and it most likely is encrypted. Things like this are what remind me I'm still new to this and belong in T-1 for a while longer Well, that means there's at least a chance of me being able to recover this person's data (she would always cancel our automated backup utility whenever it started running  ). I will look into our decryption procedures tomorrow!My boss would've caught that first thing, but he's out this week. Thanks.
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Jul 8, 2014 00:03
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blackswordca posted:So quick status update. It's awesome how fun diving into a project with poor planning can be (I'm fully realizing this isn't your fault).
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Jul 11, 2014 21:10
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"My monitor stopped working!" "Hm, it looks fine, let's look at your vid... oh." 
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Jul 22, 2014 18:42
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I'm sure it's fairly common and I've just never run into it, but someone managed to get an adware spam extension that shows as being installed by enterprise settings on their Chrome. Which meant you couldn't uninstall or disable it from within Chrome. Wasn't too hard to fix after Googling it, but I'm almost impressed.
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Oct 8, 2014 21:50
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baquerd posted:Wait a second, so if you're a complete fuckup no one will ever be able to blame you? Is that what I'm hearing? I mean... I seriously doubt that. Sounds like you just aren't allowed to talk poo poo about Billy Dumbfuck to the customer, but presumably issues can still be brought up with management and dealt with accordingly. Edit: I hope that's what he meant, anyway.
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Oct 8, 2014 22:14
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Ataraxia posted:Holy loving poo poo Well hopefully you've learned your lesson. 
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Oct 29, 2014 17:23
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spiny posted:
Didn't I read somewhere that USB 3.1 is going to allow for charging laptops via USB? This needs to happen sooner rather than later.
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Nov 7, 2014 00:57
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Oyster posted:A ticket came in. "Printer is burning, send someone ASAP." I'm hoping someone had at least unplugged it before you got there?
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Nov 14, 2014 19:07
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A user was complaining of frequent blue-screens, application crashes, etc. I suspected bad RAM, ran Memtest86, got a whole bunch of errors. It's a Dell machine and I knew they'd want to know what their own diagnostic thing said, so I ran it. On its first pass of the first test, it almost immediately popped up and said "Memory issues resolved." Now when I run Memtest86, I get no errors. Anyone know what the hell the diagnostic actually did? I found the manual and it just says this - "Informative message that memory issues were found and resolved within safe tolerances" which doesn't tell me much.
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Nov 26, 2014 17:43
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Lightning Jim posted:Depending on the system, ePSAs have a MemRx that allows it to know which chip on the DIMM is bad and ignore it on a BIOS level. If you ever move DIMMs around that'll break that bit. Thanks, that makes a lot of sense. I appreciate being able to have at least a vague understanding of how something works. 
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Nov 26, 2014 18:08
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Do permissions in Exchange work like standard NTFS permissions? For example, if a user is a member of a group that is granted access to a specific folder, but is also a member of a group that's specifically denied access to a folder, do the latter permissions take precedence and result in the user having permissions denied? A user requested access to a folder, and that access was ostensibly granted (she was added as a member to a group that has editing privileges over the folder), but she continues to not have access. I have no control over Exchange administration (nor should I), but my group's kinda blowing in the wind and looking dumb while we tell our Exchange team that it's still not working. I'm just hoping I didn't miss something stupid. The above is just one possibility I was wondering about.
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Dec 3, 2014 20:27
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I'm basically help desk, but with enough added responsibilities (MDT, managing images, some VMWare) that I really like my job and it's perfect for where I'm at knowledge-wise. I like it. Helps that most of the users here are pretty smart and/or nice.
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Dec 4, 2014 22:06
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Someone tell me how stupid I am for being stuck on this issue. I'm working on a Precision T7600 that recently stopped booting at a reasonable rate of speed (it was taking as long as 10 minutes and sometimes failing entirely). It's got four hard drive bays - 0, 1, 2 and 3. It has two SSDs and a single 2TB HDD (that are all working fine if brought up as data drives on another PC). I've determined that if the OS drive is plugged into bay 0, with nothing else plugged in, it boots fine. Additionally, if any other the other two drives (or a separate, known-good drive) are plugged into bay 2, it boots fine. However, if anything is plugged into bay 1 or bay 3, it fails to boot. Takes forever to get through POST and BIOS, and usually locks up in the Windows boot screen after ~10 minutes. Sounds like a bad disk controller to me... Dell ProSupport agreed, and they came out and replaced the motherboard, but the problem's the same. I looked up this computer and it says it comes standard with a PCIe RAID controller (I almost felt really really dumb for missing that) but I looked and I swear these drives just plug directly into the motherboard. They weren't set up in a RAID array or anything. I sorta wish I had a structured escalation procedure. :/
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Dec 10, 2014 17:53
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Have you guys ever seen a bad SAS cable cause intermittent problems on a system? I'm running out of possibilities for what's causing this super expensive T7600 to boot unreliably and/or fail outright if it has more than 2 drives plugged into it, given that we've replaced the motherboard (and by doing so, the on-board C600 SAS RAID controller). I generally look at cables as being good=works or bad=doesn't work, but this is intermittent. Once it does boot it seems to work flawlessly. 
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Dec 11, 2014 20:49
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evobatman posted:It's still in warranty. Call Dell. Stay on the phone until it is fixed. This has been my current strategy. We've got ProSupport so I'm fairly confident it'll get sorted out eventually. I have no complaints about how they've handled it so far, though they seem pretty stumped too. Also, the user just told me yesterday evening that it's more or less behaved like this (booted unreliably, runs fine when it does) since he got it, though it's recently gotten worse. The tech who picked this thing up originally thought it had just started recently.  As far as having the cables on-hand go - yes, I completely 100% agree. I've been here long enough that that's on me for not having gotten the place stocked up better than it is. That said, I'm 99% sure this is the only machine in the building that uses SAS connectors, and even with that said, I don't think there's too many shops that would have these cables on-hand. I could be wrong about that last part - it's one bundled cable that plugs into the SAS controller on the host end, and 4 combined power/SATA on the device end. Which might be common but I've never seen it. I've asked Dell to send me a replacement for it; they're also escalating it up to some engineering team, or something. We've temporarily given the desktop back so that he can run some simulations that he was needing - luckily the guy's pretty cool about the whole thing. spankmeister posted:Did you try using different slots to track down which slot is faulty?
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Dec 12, 2014 16:43
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mllaneza posted:Have you considered that one or more of the drives has a problem ? Try that 2TB data drive in another machine and see what happens. Yep, they all work fine as data drives on other machines.  The Dell tech suggested updating the firmware on the SSDs, which sounds like a fantastic suggestion, but they're Dell-branded OEM Samsung 840s and the standard 840 firmware apparently doesn't work on them. They've never had a firmware update. I'm at home and don't remember the model name but Googling it came up with a bunch of people complaining about this. The one thing I haven't done yet is try to reimage it with a known-good drive. This is partially due to my apparent incompetence at finding the right storage drivers for it, but in my defense I'm not the only one. I also ran out of time before the guy wanted it back. I know at the end of this I'll feel like an idiot and feel resigned to staying a desktop technician for the rest of my life. I'll be sure to post whatever the cause ends up being (my money's on the cable at this point).
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Dec 13, 2014 04:40
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Xenoletum posted:Thank you everyone for your outpouring of support. I've already been going crazy with resumes online so hopefully something shows up. Good luck dude, good on you for getting to work quickly. You'll get a better job quick like that. Blow some steam off in your MMO of choice tonight, since you've put in your time getting that job lined up, you can do so guilt-free.
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Dec 19, 2014 22:37
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sfwarlock posted:Funny: Someone actually fell for the lost-thumb-drive-private_pictures.zip.exe thing. I feel like belligerent ignorance like this should be a fireable offense.
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Dec 26, 2014 20:22
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I'm off this week, but I saw an email from an employee at my work (they are also off this week - the place is closed) saying that she had bought herself a new "cpu" (she means computer), and was wondering if she could pay me to help her install Office (she says she has the software) and transfer files from her current computer to the new one and was wondering what I might charge. I have never done something like this - work on the side - and I don't think I'm very interested in starting... new house, 4 month old at home, etc. I also have no idea how much I would charge if I were so inclined to do something like this. I like this person though, so I thought I'd just send her a link to a wiki on Windows Easy Transfer (I'm assuming that works fine? I've only ever used USMT), and I'm sure she can handle installing Office...
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Dec 30, 2014 17:01
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SubjectVerbObject posted:With all the (good) stress in your life, why would you take on supporting Microsoft Office for the life of her computer? It doesn't sound that way now, but what are you going to do when the baby is crying, the furnace on the new house is out, and the phone rings and it's her with 'just a quick question about pivot tables'? Yeah - there's really no chance of me actually going to her house and doing this for her, I've already decided on that. I was just debating whether or not to send a quick email suggesting Easy Transfer and a politely-worded sentence to the effect of "I'm not helping in any way past this." If I were single and had fewer responsibilities, $200 might be tempting, but nope.
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Dec 30, 2014 17:16
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kensei posted:On vacation this week and work called me twice this morning. I answered the second time and found out I won a raffle for Blazers/Lakers courtside seats for Monday night's game, they just wanted to make sure I was going to be there to get them. This is one of the few exceptions where it's ok for work to call you during vacation. Also I hope you aren't a Lakers fan cause that game is going to be pretty one-sided.
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Dec 30, 2014 18:43
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Ursine Asylum posted:
Seriously. This is such a stupid decision, kudos to the guy for putting his foot down.
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Jan 4, 2015 18:06
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MJP posted:THE IDC Technologies
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Jan 8, 2015 22:03
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MJP posted:Surely you've heard of IDC Technologies! Oh, I'm sorry - I'm just so used to all of those companies having whitenoise names that I thought there might be some special goon history with IDC. Oops. :x
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Jan 8, 2015 22:09
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MJP posted:so I can unironically have him do the needful.
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Jan 8, 2015 22:50
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blackswordca posted:"No it wont. Its an analog to digital signal. You need several hundred dollars of specialized equipment to make that work. We can get the equipment in if you need."
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Jan 20, 2015 23:13
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Volmarias posted:The closest was an impromptu speech at a company gathering where the head of finance told us that development shouldn't make any bugs, because that's expensive.
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Jan 24, 2015 00:14
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Bob Morales posted:At&t is the carrier for my personal cell phone. - I can sit at my desk and have coverage You guys left Verizon set at 0 in the building config, it's a common mistake.
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Jan 27, 2015 17:23
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