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Volmarias posted:Also, I'd love to know what the next guy who discovers those pentium 2s thinks. Haunted desktops!
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Sep 19, 2015 20:14
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A complaint came in! Guys, what's the most tactful way for me to phrase this?quote:Dear client,
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Sep 23, 2015 01:58
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Stupid things I've done? Set up automatic ticket creation via email without accounting for Out-Of-Office/Automatic replies.
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Sep 25, 2015 13:25
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OwlFancier posted:Has it ever failed with you around? Check to make sure in device settings that the USB root hub has the following setting unchecked: 
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Oct 5, 2015 20:06
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I know I'm late to the party, but really, guys: Buffonelo
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Oct 22, 2015 22:48
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quote:Dear client, quote:Hi Johnny, *opens log file* quote:ERROR 15-10 02:30:05,921 - Check for Error Results - Source folder/file [C:\Windows\system32\${JOBDIR}] can not be found!
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Nov 3, 2015 21:22
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I quite like Trillian.
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Nov 3, 2015 22:28
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Khisanth Magus posted:I used to really like trillian. It really sucks these days though. I dunno. As a cross-platform unified messaging service where I can start a conversation on one device and continue it on another (i.e. start chatting on my laptop and then move seamlessly to my smartphone) It's pretty handy. Also the fact that it unifies all my notifications for my social media accounts and my email accounts is pretty great. It doesn't consume a lot of resources and the crazy skin stuff is gone. I bought a lifetime Pro account a few years ago and don't regret it at all.
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Nov 3, 2015 22:35
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Inspector_666 posted:I still have Pidgin auto-launching on startup at home. Facebook chat stopped working with it though, so I am finding less and less of a reason to bother. ...Facebook chat works with Trillian!
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Nov 4, 2015 17:24
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Wilford Cutlery posted:A ticket came in: Outlook is crashing Lynxifer posted:You might want to check out if you've installed KB3097877, apparently this is causing the issue you've outlined go3 posted:Yeah this is exactly it. Wilford Cutlery posted:Thanks! Looks like a strong case for the culprit. Thanks, all. You saved us probably an hour of busywork this morning!
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Nov 12, 2015 16:08
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BaseballPCHiker posted:Apparently Microsoft pushed out a new version of that KB late last night to fix their first mess. Haven't had time to test it out yet but it should be fixed now. I tested at 9 this morning EST and it was still causing issues.
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Nov 12, 2015 16:52
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quote:From: JohnnyCanuck
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Nov 16, 2015 05:22
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quote:Why was this issue closed? It has not been resolved. The automated closure email the client received posted:From: helpdesk@mycompany.com
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Dec 18, 2015 18:06
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hihifellow posted:8 printers a-prinERR 49.4c02 I love you
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Dec 25, 2015 03:30
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Re: ServiceNow ServiceNow is currently being sued by BMC for infringing on Remedy code and patents... Because SNOW was put together by old Remedy developers. It'll probably take a few years, but I get the feeling BMC isn't going to go for a settlement here. They want SNOW dead.
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Feb 7, 2016 14:59
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Kurieg posted:I used to Altar serve at my church growing up, and I'm not sure what was in the incense they used, but it would throw me for a loving loop. No one else I talked to at the church was affected but I'd get light headed, have trouble standing straight, and start hallucinating. Same minus the hallucinations. Nobody came in to the office today! Granted we're getting 50cm/20 inches of snow in the course of 12 hours, but still!
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Feb 17, 2016 00:04
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A ticket came in! Client is having an issue with a specific report for their web-based ticketing system. This often means that the data in one of their DB tables has somehow been corrupted. Welp, reasonably simple fix. We asked the client to stop Tomcat on their webserver last night to prevent incoming connections in order to take a SQL backup of their DB. At that point, they can run a script we've prepared to clean out the table. What the client's "admin" actually did: 1. Logged on to the webserver 2. Updated Java* 3. Tried to copy C:\Program Files to... somewhere? 4. Called that a "backup" 5. Did... something... with the prepared script. We're still not sure what. *...and when I say "updated Java", I mean installed a brand new JDK. Without reconfiguring Tomcat to use the new JDK/JRE variables. We only found out about all this this morning after they'd already been down for 3 hours. Then we got this wonderful email from their CIO quote:Based upon the information received this morning a JAVA update needed to be performed prior backing up our database. <$OUR_"ADMIN"> communicated that she attempted to perform this process last night an was unsuccessful. When attempting this morning, the process disabled all users in the organization. Oh hell no. No no no. You aren't throwing us under the bus on your admin's mistake. I quickly drafted a reply to their CIO quote:1) The instructions sent to <$YOUR_"ADMIN">, and then confirmed to her verbally, absolutely do not mention performing any kind of a Java upgrade. In a server environment, Java should be configured (and was so done during the initial installation) so that it does not upgrade automatically, and so either it was misconfigured by one of your resources or an update was triggered manually by one of your resources. (Again, we're support for a particular software ticketing/ITSM suite. We're not an MSP.)
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Mar 1, 2016 20:51
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MiniFoo posted:A picture came in: Zoom and enhance!
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Mar 15, 2016 04:35
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Siochain posted:VESA video port, I think? 386 SX with 2 whole megs of RAM. I wrote a menu system for my various DOS executables using Turbo Pascal. Ahhh, memories.
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Mar 17, 2016 21:25
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Judge Schnoopy posted:CE is going to connect dots here and come to one logical conclusion; Larches must be stopped with extreme prejudice. CE: Your clothes: give them to me. *CE squirrels them away in the workroom* CE: I might need those later.
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Mar 23, 2016 17:29
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Malek posted:I want to know what's on this tape.. SEVEN DAYS
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Apr 18, 2016 22:57
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Yesterday, our CFO demanded one of the company's PhotoShop licenses for use on her laptop. Today: "Does anyone know how to use PhotoShop?" Apparently it's not for anything work-related, so marketing's graphic designer won't help her. Therefore: time to visit IT and Support! WTF
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Apr 27, 2016 16:45
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A ticket came in!quote:"Our parent company made us install database security software that sits between our database and anything querying the database and now app performance is slower." Yep. That'll happen. (I honestly feel sorry for the guy. Everything has to be super-secure even if it doesn't contain sensitive data, because what if something happened and sensitive data ended up in there??!?! Causes a hell of a mess for their company, but there's not much we can do about it.)
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May 26, 2016 22:03
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Honestly? I really like 10. It has a few idiosyncrasies, but every OS does. It seems to run a lot smoother and with a bit less overhead than even 7 did.
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Jun 3, 2016 18:36
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I'm supposed to be traveling to Ithaca to see my new nephew this morning, but instead I'm working on a SYSTEM DOWN. The client's network crew made some DNS changes last night, "but nothing that should have affected the webapp! Your program is broken!" Well, I've confirmed with the application admin that all the services are running, no Windows Updates have been applied, and the application itself has had no changes whatsoever. 2 hours later, I've had it. "Let's remove SSL from the equation and just try logging in with HTTPS - OH LOOK THAT WORKED."  "...Maybe we have a problem with our new certificate." "Maybe you do. And maybe you should have mentioned your new certificate earlier." Fortunately, We just provide support for their helpdesk software. Networking and cert management? That's their problem. Ugh.
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Jun 25, 2016 16:25
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This showed up on Prime Day deals and I had to share.
JohnnyCanuck fucked around with this message at 16:13 on Jul 12, 2016 |
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Jul 12, 2016 15:29
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quote:We are not able to search the current published KA's and even two days back published articles and there versions are not searchable.
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Jul 22, 2016 19:32
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spog posted:21 simultaneous notes? use your nose
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Sep 12, 2016 21:49
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Dr. Arbitrary posted:Buy "Time Management for System Administrators" Isn't that a brand of bourbon?
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Oct 11, 2016 21:01
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Y'know what's not a good time to call me in order to give me an update on a client Incident? During a funeral. A funeral you knew I was going to. Thank god I had my phone on silent.
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Dec 19, 2016 23:15
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Zamboni Apocalypse posted:An all-staff email came in... Here's our all-staff email from today!  quote:There have been some questions on this so to ensure that everyone is on the same page in regards to the Holiday Season and Office hours. So it's full regular working hours this week because Sales is gonna close so many deals on the afternoon of Friday, December 23rd. So many deals, you guys. So many.
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Dec 20, 2016 19:59
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Um, yes. I was (am?) an SDE designer and consultant for years. What do you want yo know, and is your Staff account flagged as a sysadmin in Permissions?
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Jan 25, 2017 04:40
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pr0digal posted:See also: they freaked out about having 8.8.8.8 and 8.8.4.4 show up in the DNS servers list on the computers. GOOGLE MIGHT STEAL COMPANY SECRETS A real thing I heard once.
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Feb 7, 2017 05:20
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Avenging_Mikon posted:Oh sweet. I don't know if I'm flagged as sysadmin for this. Best way to check? And the two things right now are I can't have more than 3 queries open, the fourth just says you can't have more than 3 open then fails, but actually runs the query first. Is there a way to have a new query just open over an existing one? And if I use tab completion, it works fine, but auto complete in a field with auto filled connected fields won't fill the connected ones. Since I have a few frequent flyers for tickets already, that's unfortunate. Any way to address that? Okay this was ages ago and I never got back to you, I'm really sorry! Do you have access to staff permissions? On a classic navigator bar, you'd look under System Administration --> Staff, open up your staff record, and use the action menu up top to check your Staff Permissions. Under "Additional Permissions", you can be set as a System Administrator or a Group Administrator. For your second question: if you want more than 3 queries/QuickViews, open the Dashboard Manager (it's the gear icon above your dashboard), and click the "Rights" button. You can set the maximum allowable there. I'd hesitate to recommend going above 5 though, otherwise it slows everything the hell down the first time your dashboard loads. Lemme know if you need screenshots for any of the above. What version of the software are you running? 10.2 SP 5 came out before it was EoL'd, but I don't recommend taking it above SP4 (10.2.4.115).
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Feb 9, 2017 21:55
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HEY LARCHES WHAT'S COOL AT SCHOOL
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Feb 22, 2017 14:38
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I thought you were talking about these guys, which have a pretty savage bite:
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Feb 27, 2017 22:46
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oh rly posted:You don't want a cloud solution, but ServiceNow offers legal case management. Ugh, ServiceNow. A product created by a bunch of former Remedy developers who learned nothing from Remedy development.
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Mar 11, 2017 17:19
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