|
Due to the nature of my company, I actually have to work NYD. So I worked today. Also due to the nature of my company, while the first three months of the year are incredibly busy, NYD is, comparatively, the last "quiet" day before the tickets hit the poo poo fan. So while it was NYD it wasn't that bad of a day at work. Happy New Year/Thread. 
|
#
¿
Jan 1, 2018 22:54
|
|
|
|
| # ¿ May 13, 2024 20:57 |
|
|
My $job-1 had a secure call center since we handled PHI and had to comply with PCI. Any time I insisted I escort a coworker to their desk where they temporarily forgot their badge (because they really had to pee or something, IDK), I was looked at like I had twelve heads and was made of purple glitter.
|
|
#
¿
Apr 6, 2018 23:54
|
|
|
suuma posted:It's not   "here's a raise for awesome work" buddy
|
|
#
¿
Apr 27, 2018 22:41
|
|
but I got a raise "for my awesome work"
|
Weedle posted:Yeah I think the bigger question here is why the “server room” is also the water heater closet Yeah, maybe she's trying to use that as an excuse to push her bosses for an actual dedicated room for their internet, rather than the lovely utility closet.
|
|
#
¿
Jun 24, 2018 20:35
|
|
|
Collateral Damage posted:First you must invent a way to keep a satellite geostationary in polar orbit. Quote them for that. Two satellites in molinya [sp] orbits would give enough coverage! Of course due to the orbit type they could conceivably be launched on the same rocket, but since it would have to be so highly inclined, that's all the rocket would be doing. I agree, quote out two sat launches, you can even give multiple commercial quotes now! 
|
|
#
¿
Sep 10, 2018 13:53
|
|
|
Agrikk posted:Fckng brevty. we have one t1 agent who types like this//no punctuation or caps but just slashes between any thought//usually a stream of consciousness from the user//took about 6 months to get them out of aol texting mode to actually understand their tickets//they still use the slashes though
|
|
#
¿
Oct 16, 2018 23:24
|
|
|
Yeah that seems like a sane third party policy with lots of possible secure solutions. How easy is it to recreate a working profile if it does get deleted and you've verified, etc?
|
|
#
¿
Jan 28, 2019 14:35
|
|
|
Mute_Fish posted:Man this is one of those things that really sets me off. I hate is when people tell me something is easy or simple when don't tell you how to do said easy or simple thing. I had a co worker who used to say stuff like this all the time when then would mysteriously stop responding to emails or chat messages when I would ask how to do said easy fix. This is the real way to deal with this rear end in a top hat. "I have personally tested and verified that there is no way to reset this to the default option, and have attempted exhaustively to find reference to this in internal settings configs drivers and documentation. If there is an easy process I have overlooked, I am happy to get that applied to the printer expediently, however until then please refer to the previous documentation on how to scan as pdf." This user is probably of the camp that "computers are loving magic and can do anything forever" rather than grounded in the cold hard reality of having to support a printer.
|
|
#
¿
Feb 19, 2019 23:02
|
|
|
neogeo0823 posted:Hey, you guys remember that joke from a while back about taking a document, converting it too absolute hell and back, just to send it via some mundane method? Like they needed to email a document, so they printed it out, scanned it in as an image, pasted into a word document, etc etc etc. I think at some point it was printed out via gameboy advance dot matrix printer and even crocheted. Anyone have a link to it so i can show a co-worker? Oh, you mean .norm files?
|
|
#
¿
Feb 27, 2019 14:53
|
|
|
ChubbyThePhat posted:Much more interesting post this time around, I promise. Granted we had like 30 people accessing the mailbox, so cutting down the list was a good idea anyway.
|
|
#
¿
Mar 11, 2019 17:22
|
|
|
Dirt Road Junglist posted:I have the keys to the endpoint management system, so I can do all sorts of fun and entertaining things to computers from orbit If you're a cloud-based company and you don't use this to install cloud2butt on the company before you leave, well, I'm not sure what to tell you.
|
|
#
¿
Apr 30, 2019 22:21
|
|
Like install Google Extensions that can't be removed due to enterprise settings.
|
Proper escalation and severity/impact assessments and levels is a skill like any other. ... A skill that users never have and will always gently caress up.
|
|
#
¿
Jun 4, 2019 17:47
|
|
|
duz posted:When all you have is a hammer every problem looks like an #NUM?  That is, until it looks like an #N/A
|
|
#
¿
Jun 5, 2019 18:57
|
|
|
Mostly I use it for shorthand rather than spelling out all the details I need on a common request to a vendor, rather than a snide intention. If I want to be snide, I insert the phrase "would you kindly ____" beforehand and hope they've played bioshock.
|
|
#
¿
Jun 21, 2019 13:45
|
|
|
GnarlyCharlie4u posted:Snip. gently caress stupid users. gently caress them all.
|
|
#
¿
Aug 15, 2019 17:15
|
|
|
I didn't know what WINS was offhand and when I Googled it, the first results were 1990 Era Clipart PowerPoint-equivalent slides about it. I recoiled in horror and closed the browser.
|
|
#
¿
Sep 16, 2019 22:59
|
|
|
Just store those csvs on a Buffalo USB drive. Those can't fail.
|
|
#
¿
Sep 30, 2019 20:50
|
|
|
nexxai posted:Me: *emails affected groups, including our contact center* Contact centers seem to attract the stupidest of the stupid. There was recently an email that went from our corporate IT that said, simply, "connect to the VPN for at least one consecutive hour at some time this week OR be connected in the physical office for one full hour. At the end of the week, reboot your computer" Many, many, MANY serious replies asking what to do. Or how to reboot.
|
|
#
¿
Oct 10, 2019 18:39
|
|
|
Renegret posted:When a friend of mine worked at ours, he said they had to send out a memo with step by step directions on how to use the new office chairs. Well, would you expect a dog to learn an office chair that quickly? Clearly you're a good boy above the rest, Renegret.
|
|
#
¿
Oct 10, 2019 19:26
|
|
|
Renegret posted:I wouldn't calling it narcing if you're just doing your job. The name of the game is CYA. If management randomly decides this is The Most Important Thing In The World as they're known to do, then any kind of cover story is going to fall apart under heavy enough scrutiny. I'm not going to be the fall guy for something I had no part of. 100% this. You're reporting facts as you need to. You aren't throwing anyone under the bus so much as simply tapping into the traffic cam footage of them jumping under themselves.
|
|
#
¿
Nov 12, 2019 19:22
|
|
|
GnarlyCharlie4u posted:I have a cheap Samson large diaphragm mic and put it on a boom stand, "for conference calls." Thank christ for someone actually caring instead of the IVR menu sounding like it's the equivalent of an emailed, scanned, faxed, pasted-to-word-document, printed, then faxed again amalgam nightmare document.
|
|
#
¿
Nov 24, 2019 13:52
|
|
|
The email is using what now??
|
|
#
¿
Dec 10, 2019 19:57
|
|
|
Data Graham posted:Assuming it's that one that goes like "My virus software has infiltrated your computing laptop and I have observed the indulgence of you in the carnal act of pleasing!! You are quite the sinful character!!! Please post-haste remit $772 to the following bitcoin wallet address" See, I was thinking ligature marks, not the text definition of ligature.
|
|
#
¿
Dec 10, 2019 20:55
|
|
|
duffmensch posted:I was told this week by a recent hire in HR that we in IT needed to make a printable copy of our org chart, rather than using the online copy that’s tied into our ERP system. I hope you provided them with a screenshot of a QR code in minecraft as a result.
|
|
#
¿
Jan 31, 2020 20:24
|
|
|
I keep my wfh office warm by convincing my wife that our dogs are cold. Usually by sending her pictures of them cuddled together under blankets constantly. The rest of the time I wear a sweater or hoodie. Edit: what a terrible page snipe. My corporate office has had a fun time with the heat/cooling. Especially with about 60-65% of our workforce being women. Thankfully I have seen no space heaters, just personal blankets kept at work for the one person that sits directly under a vent. DelphiAegis fucked around with this message at 15:32 on Feb 26, 2020 |
|
#
¿
Feb 26, 2020 15:30
|
|
|
I WFH 100% and am in the market for a new chair to sit my rear end in. My previous has had the gas piston fail and won't go up anymore. Probably because of my fat goony rear end... and the fact that it's like 10 years old. What are all your fat goony asses sitting in when you work, if you got your own chair? I'm honestly expecting to have to pay at least $200 for a quality chair, but it's been so long I have no idea what to look for anymore. Most office chairs have leather (gently caress that), and the "gamer" chairs look hilariously uncomfortable/stupid/overpriced.
|
|
#
¿
Mar 5, 2020 13:00
|
|
|
Thank you, bookmarked that for later reading. Continue posting about Canadian racism.
|
|
#
¿
Mar 5, 2020 14:14
|
|
|
Proteus Jones posted:If you spend the majority of your day in a chair, you'll want to get a quality chair with a good parts/labor warranty. This will mean $$$, so see if you can get work to pay for all/some. Hah! I just looked the Herman Miller Aeron up and that is basically the exact chair I have now, mesh fabric and all. No wonder it lasted so drat long. You weren't kidding about the price though.
|
|
#
¿
Mar 5, 2020 16:11
|
|
|
Aren't most smoke detectors sold nowadays the lithium battery type where they last 10 years? Just get one of those, never worry about a poo poo 9v battery ever again.
|
|
#
¿
Apr 8, 2020 16:11
|
|
|
Kyrosiris posted:That's not helpful to anyone who doesn't own their residence, though. I rent and my landlord bought those models as replacements. Though fair, most people have lovely landlords. Thanks Ants posted:Until the 10 years is up and then people just ignore the replacement date Ten years will at least buy you into the post-apocalypse years, then you have bigger things to worry about than a house fire.
|
|
#
¿
Apr 8, 2020 17:45
|
|
|
spankmeister posted:Gonna get this and run around the store yelling "WITNESS ME!" No, you should run around judging people that have masks worn improperly and call them "Mediocre".
|
|
#
¿
May 16, 2020 15:21
|
|
|
I mean australia did fight a war with emus... And lost.
|
|
#
¿
Jul 8, 2020 15:41
|
|
|
Soylent Pudding posted:I'm always amazed at how something as simple and common as a name change is such a difficult IT problem. One of my co-workers put in a name change request after getting married. She managed to get divorced before they managed to change her name in her email address. Is that really a commentary on how slow/bad IT systems are, or a commentary on how terrible the institution of marriage is? 
|
|
#
¿
Jul 16, 2020 14:55
|
|
|
Sirotan posted:Plenty of reasons to change your name that has nothing to do with marriage. Absolutely, I was just shitposting since they mentioned the person in question getting divorced. To be fair, my wife and I still find places where they have her previous name recorded, even after we think we got them all on the last round.
|
|
#
¿
Jul 16, 2020 15:13
|
|
|
Antigravitas posted:It's honestly an indictment of how brittle IT systems are. They are designed by people with no consideration to how humans actually work. I feel this post so hard. I had a similar internal fight about names and linked the same "falsehoods programmers believe about names" article to prove my point: we cannot implicitly assume (or loving truncate! What the gently caress!) any naming schema. We deal with a lot of data driven by hr systems so our name data runs the gamut of american (and amereican-ized) names. So yeah, we have a lot of fnu and lnu in our totally modern first_name, middle_name, last_name db schema, why do you ask?
|
|
#
¿
Jul 16, 2020 17:30
|
|
|
larchesdanrew posted:New job, new users to get used to. Jesus christ yes please mainline updates like these directly into my veins. 
|
|
#
¿
Aug 13, 2020 16:48
|
|
ok! I see your name now.
Fun Ex-Director Update
|
My company is being shoved into having ServiceCloud as the internal ticketing tool/CRM system. It's still being built after about 6-7 months of requirement gathering and input from all major project stakeholders/workflow owners. It has a go-live date of this November. It's a slow phase-in, rather than a hard cutover from our previous internal ticketing system. Since I had previously written tons of documentation on arcane bullshit processes for our core system, built mostly out of just seeing it work/flow for the past few years because the original devs of $core-process have left, my boss was pretty awesome and tasked me with writing a user guide for the new system.... for the whole company to use to reference as this rollout happens. So, rather than answer/work basically any tickets today, I spent most of it generating a coherent, focused user guide for the "basic" functions we've built into ServiceCloud already; with the expectation that advanced features/tools/reports etc will be slowly built as we adjust to the entirely new system. I was handed an early draft of a guide, which had maximized window screenshots pasted into a word document with paragraphs of text between each. You had to zoom to 200% to see any real detail in the screenshots at all. I threw all of it out and built a table of contents with specific, highlighted screenshots with simple explanations. How bad should I feel at throwing the previous "guide" out and rewriting from scratch? How detailed do you get in your documentation IF the end-user of said documentation is reasonably assumed not to be an idiot? I.e., we're a tech based company that literally didn't miss a beat going to 100% WFH (In fact, we got MORE productive somehow) so there's a reasonable assumption of someone using this system is not a typical end-user who is wholly tech-illiterate.
|
|
#
¿
Oct 19, 2020 23:28
|
|
|
This thread has made me appreciate my T1 support line and forgive the spelling mitsakes, poor grammar, horrifying abbreviations and punctuation and otherwise in tickets. Because it's already hell having someone talk at you for 8 hours a day, you don't need condescension from your T2/3 support on top of the shitheap that is the phone.
|
|
#
¿
Oct 22, 2020 02:36
|
|
|
RFC2324 posted:These don't factor in people with quite a few names. The most extreme I have encountered in person had 15 names, and a fair expectation that anything calling for his full name used his FULL name. I deal with similarly long names on the regular as well. It's never an easy solution on either side of the coin. https://www.kalzumeus.com/2010/06/17/falsehoods-programmers-believe-about-names/
|
|
#
¿
Nov 10, 2020 18:11
|
|
|
|
| # ¿ May 13, 2024 20:57 |
|
|
poo poo, now I'm worried about my work laptop that never leaves the dock, so I wouldn't know if it was swelling or not.  Edit: what a lovely page snipe. I'm sorry.
|
|
#
¿
Nov 16, 2020 17:14
|
|