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Lum posted:Also voting that the next thread be named: FW: RE: A ticket came in.... Followed by: "MY TICKET - URGENT! (Was: FW: RE: A ticket came in...)"
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Aug 13, 2013 15:00
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blackswordca posted:<MORE WORKPLACE ASSHATTERY> Eff that, man. If I make the sale, I get the cut. Or I go to the employment commission with another two pages in the already giant binder of employer malfeasance to file against these people.
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Aug 13, 2013 17:02
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Inspector_71 posted:If I was a high-powered executive you'd better loving believe all of my e-mails would be sent in rainbow Jokerman. The senior VP of IT Operations at a company I worked for, who made three times what I made (He was foolish enough to leave his 1098, complete with SSN and last year's gross earnings, on the document center at work -- I ended up taking it to his office and having a polite discussion about identity theft), insisted on conducting all his Lync sessions in text-speak. It was infuriating to me on so many levels. "sql srvrs r dwn. let the stores know. we wll gt bk 2 thm w/etf."
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Aug 13, 2013 21:45
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A ticket came in...pre:SUBJ: I lost the internet - I must have turn off something since others have it BODY: Assistance please. This isn't the first time, but this time diagnostics didn't work.  Followed by another ticket minutes later... pre:SUBJ: (none) BODY: Working again. I wasn't the only one so it must have been the system.Thanks
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Aug 16, 2013 16:35
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tehloki posted:Naw man, like, spool service was unable to start, couldn't even launch the printer setup dialog, system file checker did nothing to help, total clusterfuck in printing services. It was one of those dudes who uses an infected computer that barely works and continues picking up more and more infections for like 6 months and doesn't tell me until outlook stops working. I had the same kind of dude, with the same kind of problem today. Worked on it for my allowed half hour, no progress. Asked for help, received none, said "eff it" and escalated. I expect we will have to flatten and reimage, given that it's an old XP machine. (And he wondered why it kept getting infected...)
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Aug 17, 2013 00:13
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JohnnyCanuck posted:Anybody here use Bomgar for remote support? I used to. I liked it very much -- very easy to use from administrator, manager, tech, and end-user perspective. EDIT: ^^^^^Hahaha! Interesting. I wonder what issues you had with it. Ours seemed pretty good....^^^^^
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Aug 19, 2013 16:57
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tehloki posted:Have you ever tried to explain how to use windows XP mode to a user? Wait, so I have to start my computer, and then run a program to start another computer inside my computer, and then that computer starts Windows XP, so I can run this program from 2000 that my entire business is dependent on? 
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Aug 19, 2013 23:57
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Maybe we ought to do a "Telecommuters" megathread? Or is there one already?
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Aug 22, 2013 20:21
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Well, it had to happen sooner or later. The remote control agent we use pops up a message to the user if you want to initiate a remote control session for the purposes of actually driving their desktop -- but if you want to just collect some information, there's a discreet mode that lets you get in and do little command line shenanigans and get things like process listings and hardware audit information without actually disrupting anybody's workflow. It also displays a little postage stamp 320x240 screen stream so you have a context for what the user's doing that might be causing the processor to thrash so hard, etc., etc. After 4 years in HellDesk, I've finally managed to connect to someone's computer, just to see them viewing porn (XTube). Just when I thought I had no more firsts left. That wasn't even why I was there! All I wanted was to find out his BIOS version. 
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Aug 27, 2013 23:12
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frogbert posted:It's been a while but doesn't it literally give you a message box telling you you're going to have to run dcpromo after the install? It does, but who bothers to read those things, anyway? Just click "OK". What's the worst that could happen?
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Aug 29, 2013 02:34
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Hades, my cat, has decided that my work performance to date has been inadequate, and therefore I am to be "coached" into better tech support habits by alternating head boops and lap clawings. 
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Aug 29, 2013 20:33
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Anyone else out there having problems with Outlook connectivity to Office 365 at the moment? It's a day ending in "-day", so I assume the answer is yes...
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Sep 11, 2013 16:07
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Down for a USB bottle opener. Give me a reason to start drinking things that don't have a screw off top.
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Sep 20, 2013 22:26
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Powerful Two-Hander posted:You should get it etched with "In case of emergency, please do the needful" and an arrow to the opener. "THIS IS AFFECTING PRODUCTION!!" -->
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Sep 22, 2013 16:53
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Dead Cow posted:To be fair,from what I've seen, just like how the UPS/FedEx spoof emails worked, these new ones are relying on catching people clicking on links they've been conditioned to click on. If you have a xerox scanner and you scan often, you may not be checking every single one that comes across your desk and just click the link out of rote habits. Attacking the weakest part of the security chain -- the human in front of the keyboard.
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Sep 24, 2013 22:53
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quote:Ticket #XXXXXX I wanted to yell "She's crashing, how far out is ALS?!" except I am standing alone in my house and not on duty, so all that would get me is an annoyed cat glare. Turned out she'd picked up over a dozen grayware/BHO program installs in the past two days. Her: "I have no idea how these programs got on here!" Me: "Well, a lot of times people don't pay enough attention to the popups that come up on their screen. They're in the middle of visiting a webpage and they see something like 'Your Adobe Flash Needs Upgrading' in a popup window, and they just say 'Okay!' and click through and run the programs without really studying the link to make sure it's safe or calling in to us to check it out first." Her: "...Yeah, you pretty much just described what I've been doing for the past two days. I kept saying to myself 'Why do I have to keep upgrading my Flash, I just updated it yesterday?!'..." I don't suppose there's any way that we can roll out a GPO that prevents users from being able to left click?
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Oct 4, 2013 20:29
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Bishyaler posted:Our IT managers have the same mortal fear of the cloud, but with better reason. A few of our executives thought it would be a great idea to use Dropbox to correspond on project. We caught them through the sheer amount of bandwidth being used, as they were uploading 5-20Gb PST files and sharing them to people outside the company. This happened at a company I worked for some years back. One of the newly minted DMs at the company wanted to promote friendly rivalry between the stores in his district and share information by creating spreadsheets with account IDs, profit margins, financial information, etc. on them. He then turned around and hosted them all on Google Docs. I only found out about it weeks after it had been done when one of the stores called in to get their Google password reset.
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Oct 11, 2013 20:39
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ookiimarukochan posted:How fast was he fired after this was discovered? Very (2 days). I felt kinda bad about it, too, because he'd shown more initiative and forward thinking than practically any other manager there ever had. He just didn't bother to sanity check his plan before rolling it out. About a week after that, the RM, one level above him, brought up the idea of creating a Sharepoint portal for all that information, which turned into an entire CF of its own. Guess who got a big old bonus for his "great idea" after pitching it? Ah, corporate America.
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Oct 12, 2013 00:02
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I had a ticket turn 1 year old today!  I was assigned the ticket on October 30th of 2012, completed it on November 2nd, revised it per directions on the 3rd, and resubmitted it for final approval and release to the customer on the 4th. On the 5th, I asked if it was OK to send to the client. Then again on the 12th. Then again on the 19th. At which point I was told "stop emailing me about it, I'll get around to it sooner or later." It's for a yearly backup audit. 
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Nov 5, 2013 23:40
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I wish we could include images in our outbound ticket updates.quote:I am trying to print and it says the printer is offline; how do I get the printer back on line? 
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Nov 15, 2013 00:29
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Kyrosiris posted:You say that like it wouldn't be practically immediate. I have this Michael Bay-like mental image of blacksword walking cooly out of the front door, putting on a set of shades, and in the background windows are exploding out from the floors above. His former manager runs by, on fire. Blacksword walks on, stoic, unflinching at the chaos unfolding behind him.
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Nov 21, 2013 18:09
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coyo7e posted:I now want to change blackswordca's avatar to The text underneath: They thought they could do it without him. THEY WERE WRONG. Or some equally good or better tag line. I'm not as good at this as I used to be.
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Nov 22, 2013 00:41
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QPZIL posted:A ticket came in: Well, if we take it at face value, the user seems to be opening multiple terminal sessions to different computers, getting up to 6 of them open, and then when they try to open the 7th, it's dropping a previous session to make space for it? (Is my best guess.) Sounds like an "As Designed," if that's the case. Also, why the hell would you have that many terminal sessions open? I'm a routinely overbooked Helpdesk worker and the max I've ever had open at a time was 5.
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Nov 26, 2013 18:15
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Volmarias posted:An upper circle of hell is probably a better fit for him than his current job. "Rolling weights around forever, huh? And occasionally Plutus comes by and takes a swipe at me? But I don't have to answer any calls or tickets, right -- strictly project work, single task? How much did you say this position pays? Oh, unpaid internship, but on-campus boarding and meals? Hmmm..."
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Nov 28, 2013 02:59
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sfwarlock posted:We only have to do change requests for a process change going forward, for instance if I'm going to hug her every day from now on. Yeah, this strikes me as more of a break-fix action.
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Nov 30, 2013 23:43
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stubblyhead posted:true leaders follow their gut, not some dorky thing like facts or logic. Maybe someday you'll understand that and can move up in this organization. This explains why "it's moving slow" = "IT'S A VIRUS! I'VE BEEN HACKED BY THE CHINESE!"
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Dec 9, 2013 23:40
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Not sure how it works in Canadia (I think that's where you are?), but here in the States even if you're dismissed "with cause", you have the opportunity to make your case about how the "cause" is pretty much bullshit and you still deserve unemployment. If it even works remotely similarly up there, you should print out a copy of this thread as your defense. But let's rather hope it doesn't come to that.
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Dec 13, 2013 18:35
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Whenever you write your real "mean" letter, we should chip in to have one of the goon voice actors read it in that "dramatic breakup letter" style, and see if we can't get Shmorky or Everdraed to animate it.
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Dec 13, 2013 20:47
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blackswordca posted:so the Sr tech came in today for a surprise visit Holy poo poo your Sr. Tech is a walking disaster area. Pretty sure if I were working there I would have been fired for physically assaulting him every time he tried to put his hands on a keyboard.
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Dec 20, 2013 21:07
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Tigern posted:I am getting more and more tired doing home fiber support. In 2014 it should be expected of people to know that passwords are case sensetive, how to connect to a wireless network and how to capitalize words on the computer. Even if they are represented as a '*'. It can't honestly be unreasonable of me to ask you if you're using a wireless or cabled conenction! "The little stars all look the same! How can I be sure I'm typing them in right? Couldn't it just display a capital star?"
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Jan 8, 2014 18:04
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Soylent Heliotrope posted:Context: I'm the user-facing support guy for my site (entry-level position, 10 users). There are literally only 2 IT higher-ups, a network guy and a sysadmin, but our company is like ~400 users over 20 sites. We had something like this happening to one of our extremely needy and harried clients; turned out to be a mailbox setting in Exchange's mailbox properties about automatically deleting junk mail or something like that. Once we turned it off, everything seemed to stabilize. Wish to hell I'd written it down somewhere. May have to go scouring for it.
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Jan 23, 2014 19:03
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Eemo1 posted:rolleyes, Got a call about how power was out at one of the stores we covered. When I expressed my confusion, I was asked point blank: "Well, don't you guys handle that?" For a second I couldn't decide between saying: "Have you tried turning it off and back on again?" or "Sure, lemme just push out a patch for that real quick...OK, done! Is it on now?" Instead, I just told them to contact their District Manager, and that we can only do work on computers that have electricity flowing to them already.
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Jan 24, 2014 14:48
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Siochain posted:Yep. 10-15 minutes. My response to that is always a cheerful "Sure!" Since I don't have a ticket in with Google about it, they aren't going to let me know when it's fixed, so I never call them back.
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Jan 24, 2014 21:10
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Our main problem with Java has been that most of our clients updated to v51, and apparently you're not allowed to have unsigned code in v51, so all the various third-party webapps they use to do their business on that haven't had any kind of certificate or signature attached to them (because lazy programmers and/or beancounters trying to save money) now suddenly aren't even showing up on the page any more. Had to set the Java security settings to the lowest allowed in order to get everything to even show up, and now it throws up an obnoxious unskippable "OMG THIS ISN'T SAFE!" box every time Betty from accounting needs to put in her checks. Getting a whole lot of "THIS IS AFFECTING Also, I can't wait for the shitstorm when next update rolls out and they revoke support for unsigned code entirely. I hope to God I'm somewhere that doesn't take any in-call when that happens.
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Jan 28, 2014 02:16
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myron cope posted:Seriously, do people have positive experiences with Java at all? I uninstalled it once. That was nice.
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Jan 31, 2014 16:16
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Jesus, I should have left my previous employer earlier (and probably my current one now). For me it was "Maybe I'll get hit by another car on the way into work and end up in the hospital. That'd be a nice break." I worked for that employer for another full year after reaching that point.
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Feb 6, 2014 06:40
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JohnnyCanuck posted:Dude, with the people you're working for, I fully expect to hear this story next week: RE: A thetan came in...it's blackswordca's fault.
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Feb 7, 2014 20:57
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